At Tata Consultancy Services (TCS), I analyze ServiceNow incident volumes, aging, and recurring issues to help project leads prioritize follow-up and operational improvement.
I prepare daily incident reports, monitor SLA KPIs, and flag breached requests for review. I also maintain three operational dashboards, check metric accuracy, and share performance updates with stakeholders.
I consolidate incident data into structured Excel reports and trackers for ongoing performance analysis, and mentor new team members through knowledge-transfer sessions.
In my Retail Sales Analysis project, I used SQL to examine sales, profitability, product performance, customer behavior, and regional trends. I built an Excel dashboard and developed an interactive Power BI dashboard to present business insights.
