Amal M S
@amalms1
Windows Server Administrator at IQVIA improving BMC Discovery coverage and automating reporting workflows.
IndiaWhat I'm looking for
At IQVIA, I improve BMC Discovery coverage by identifying and closing discovery and data-quality gaps. I also build AI-powered dashboards and automation agents using Microsoft Copilot Studio to streamline discovery and reporting workflows.
Previously, as a Server Administrator at CotivitiIndiaPvt Ltd, I commissioned an ESXi host and added it to vCenter, then deployed and configured Windows VMs. Across my infrastructure roles, I’ve supported P1/P2 incidents, managed Windows and VMware environments, and worked on backup and disaster recovery.
Experience
Work history, roles, and key accomplishments
Applies Windows Server and virtualization background to improve asset discovery accuracy and infrastructure visibility. Drives BMC Discovery coverage improvements and builds AI-powered dashboards and automation agents using Microsoft Copilot Studio.
Server Administrator
Cotiviti India Pvt Ltd
Jan 2023 - Jun 2026 (3 years 5 months)
Served as primary support contact for physical servers in a multi-domain enterprise environment. Commissioned new ESXi host configurations, deployed Windows VMs, and automated routine operational activities using scripts and AI-assisted tools.
IT Operation Analyst I
Conduent Business Services India LLP
Jan 2021 - Dec 2022 (1 year 11 months)
Diagnosed and resolved major incidents across enterprise infrastructure and provided on-call P1/P2 support. Managed virtual machines across vCenter and VMware hosts, and performed root-cause analysis.
System Engineer
Eynetech Service Pvt Ltd
Mar 2019 - Jan 2021 (1 year 10 months)
Managed Azure VMs, backup and blob storage, Azure Active Directory, and Microsoft 365. Installed and configured Exchange Server and managed Hyper-V virtualization.
System Engineer
Cybine Infratech Pvt Ltd
Mar 2018 - Mar 2019 (1 year)
Provided first-level infrastructure support and troubleshooting, with escalation of complex issues. Managed software firewalls and end-user support, and documented system configurations and processes.
Education
Degrees, certifications, and relevant coursework
IBM
Generative AI: Prompt Engineering Basics, Artificial Intelligence
Completed Generative AI: Prompt Engineering Basics training.
Oracle University
Oracle Cloud Foundations Associate, Cloud Computing
Earned the Oracle Cloud Foundations Associate certification.
International Institute of Information Technology, Bengaluru
Advanced Executive Program, Cybersecurity
Grade: CGPA 3.88/4
Completed an Advanced Executive Program in Cybersecurity with a CGPA of 3.88/4.
VMware IT Academy
Cloud and Virtualization Concepts, Virtualization
Completed Cloud and Virtualization Concepts training.
VMware IT Academy
Software Defined Storage Concepts, Storage
Completed Software Defined Storage Concepts training.
VMware
Introduction to VMware Tanzu Portfolio, Cloud Computing
Completed Introduction to VMware Tanzu Portfolio training.
3CX
3CX Basic, Telecommunications
Completed 3CX Basic training.
Kannur University
Bachelor of Science, Electronics
2014 - 2017
Grade: GPA 65.14
Earned a Bachelor of Science in Electronics with a GPA of 65.14.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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