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ALZAHRAA AHMED

@alzahraaahmed

Siebel and RightNow administrator at Ejada LTD, upgraded Siebel to 22.1 and integrated it with LDAP and RightNow Cloud.

At Ejada LTD, I installed and configured Siebel and upgraded it to version 22.1. I also configured gateway clustering for high availability and integrated Siebel with LDAP and RightNow Cloud.

At Vodafone Egypt, I worked as a Siebel CRM Technical Lead, supporting business teams and adjusting Siebel workflows to meet business requirements. I also checked Siebel server health and worked on performance.

At National Bank of Egypt, I worked on CRM administration and Oracle and SQL Server databases, including production database health checks, Data Guard, server clustering, and disaster recovery systems.

Experience

Work history, roles, and key accomplishments

Siebel CRM Technical Lead

Vodafone Egypt

Jan 2018 - Jan 2020 (2 years)

Provided technical support to business teams and created routing roles and smart scripts. Adjusted Siebel workflows to meet business requirements and performed health checks on Siebel servers.

Siebel Routing Roles Smart Scripts Workflow Configuration Performance Optimization

ODI and Siebel CRM Administrator

National Bank of Egypt

Jan 2014 - Jan 2018 (4 years)

Installed and configured Siebel server, gateway, enterprise, and SWSE for production. Developed CRM project through ODI and Android Studio, and generated reports via Siebel.

Siebel Oracle Data Integrator Android Studio Report Generation Routing Roles Smart Scripts

Oracle Database Administrator

National Bank of Egypt

Jan 2013 - Jan 2014 (1 year)

Performed daily health checks on production servers and resolved issues in alert logs. Installed and configured databases and Data Guard solutions, and tuned database instances.

Oracle Database Dataguard Performance Optimization Production Support Alert Analysis

SQL Database Administrator

National Bank of Egypt

Jan 2010 - Jan 2013 (3 years)

Built and maintained disaster recovery for E-banking and Ahly24. Upgraded SQL servers and configured clustering, mirroring, and virtualization platforms.

SQL Server Disaster Recovery Clustering Mirroring IIS Hyper V PCI DSS

Siebel and RightNow Administrator

Ejada Systems

Installed and configured Siebel ip16 and upgraded to the latest 22.1. Configured gateway cluster high availability, integrated Siebel with LDAP, and managed RightNow administration.

Siebel Right Now LDAP BI Publisher Router Clustering High Availability Oracle Cloud

Education

Degrees, certifications, and relevant coursework

Cairo University

Master, Pattern Recognition

2013 - 2014

Master degree on Pattern Recognition based methods for modeling and analysis of software rejuvenation.

Cairo University

Pre-master

2009 - 2010

Pre-master at Cairo University.

Faculty of Computers and Information, Cairo University

Bachelor, Information Technology

2008 - 2009

Grade: Very good

Bachelor degree from Faculty of Computers and Information, Cairo University with very good grade, Major specialization (Information technology), minor specialization (Information system).