Open to opportunities

Alya Mcneill

@alyamcneill

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Dedicated professional with teaching, leadership, and customer service expertise.

United States

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What I'm looking for

I am looking for a role that values community engagement and offers growth opportunities.

I am a dedicated professional with a diverse background in teaching, leadership, sales, and customer service. Currently, I work as a Substitute Teacher with Kelly Education, where I effectively manage classrooms, ensuring students remain engaged and on task. My teaching experience has honed my ability to create positive learning environments and provide constructive feedback to regular teachers.

Prior to my teaching role, I held various positions in the food and retail industries, including Key Holder at 3 Bean by Vagrant Coffee and Barista at Starbucks. In these roles, I developed strong customer service skills and consistently exceeded customer expectations. My leadership abilities were further enhanced through training new employees and maintaining high standards of service and cleanliness.

In addition to my professional experience, I am committed to community service, volunteering at Project Hope Homeless Shelter, where I prepare and serve meals to those in need. This experience has deepened my compassion and commitment to helping others, shaping my professional ethos around service and leadership.

Experience

Work history, roles, and key accomplishments

Current

Substitute Teacher

Current

Kelly Education

Nov 2023 - Present (1 year 8 months)

Effectively managed classrooms, ensuring students remained on task and engaged while assuming all duties of the absent teacher. Supervised and ensured student safety, maintaining a positive learning environment and providing feedback for the regular classroom teacher.

Classroom Management Student Engagement Student supervision

Key Holder

3 Bean by Vagrant Coffee

Jul 2023 - Nov 2023 (4 months)

Responsible for opening and closing the cafe, preparing quality hot and cold beverages to standards, and accurately handling cash transactions. Maintained store cleanliness and developed enthusiastically satisfied customers through excellent service.

Customer Service Inventory Management

Barista

Starbucks Coffee

Mar 2019 - Mar 2020 (1 year)

Managed cafe opening and closing procedures, prepared high-quality hot and cold beverages, and processed cash register transactions following strict cash handling policies. Maintained store cleanliness and ensured customer satisfaction through excellent service.

Customer Service Store Cleanliness Training

Barista

Baltimore Coffee & Tea

Aug 2018 - Mar 2019 (7 months)

Executed cafe opening and closing duties, prepared a variety of coffee and tea beverages to company standards, and managed cash register transactions with adherence to cash handling procedures. Maintained store cleanliness and provided excellent customer service.

Coffee Preparation Tea Preparation Cash Register Customer Service

Key Holder

Helzberg Diamonds

Mar 2012 - Mar 2015 (3 years)

Conducted fine jewelry sales, cultivated clientele, and maintained store appearance by stocking merchandise and ensuring cleanliness. Responsible for opening and closing the store, adhering to all procedures including merchandise lock-up and cash handling.

Customer Service Inventory Management

Target Mobile Sales Associate

Radioshack

Jun 2011 - Mar 2012 (9 months)

Greeted and introduced customers to Target Mobile solutions, providing mobile services for multiple wireless carriers in a commission-based sales environment. Activated new services and processed wireless device transactions.

Customer Engagement