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Allen Spurr

@allenspurr

IT Manager of Applications and Development at ARC THRIFT STORES, improving enterprise monitoring and modernizing retail technology.

United States

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At ARC THRIFT STORES, I oversee enterprise applications, custom development, reporting, and data integration. I direct enhancements to the ARC IT Hub and Ambassador platform and improve monitoring with centralized dashboards, automated checks, and failure alerts.

At NICE, I supported AWS database environments and led technical initiatives involving migrations, upgrades, and performance optimization. I also coordinated development and support work, and developed automation tools and custom solutions to streamline operations.

Earlier, at CRICKET COMMUNICATIONS, I developed automated SQL Server installation processes that reduced deployment time by approximately 50%, and contributed to a clustering migration initiative that saved the organization more than $2 million. My experience also includes retail operations management at Select Comfort and leadership and training responsibilities in the United States Army.

Experience

Work history, roles, and key accomplishments

Current

IT Manager of Applications and Development

Current

ARC Thrift Stores

Mar 2026 - Present (7 months)

Provide leadership and operational oversight for enterprise applications, custom software development, reporting infrastructure, and data integration supporting a multi-location retail organization.

Oracle Microsoft SQL Server MS Access Retail Pro Cloud Computing Point of Sale Data Integration Reporting Automation Monitoring

Senior Database Administrator / Team Lead – AWS Cloud Operations

NICE

Jan 2025 - Mar 2026 (1 year 2 months)

Held a senior technical leadership role supporting a large-scale enterprise cloud environment across hundreds of database servers, coordinating operational support, troubleshooting, development, and maintenance activities.

AWS RDS AWS ECS Cloudwatch IAM Microsoft SQL Server PostgreSQL Oracle Database Migration Performance Optimization Automation

Senior Database Administrator – Priority Support / Development Team Leadership

NICE

Feb 2016 - Jan 2025 (8 years 11 months)

Combined enterprise database administration with software development leadership, project coordination, and operational support, leading development initiatives involving Microsoft .NET, PowerShell, and database technologies.

.NET PowerShell SQL Server Power BI Cloud Computing On Premises Automation Project Coordination Technical Support

SQL Database Administrator / Technical Specialist

NICE

Apr 2013 - Feb 2016 (2 years 10 months)

Supported complex customer software migrations, database upgrades, and enterprise system implementations, developing repeatable processes and documentation to improve issue resolution and project delivery.

SQL Server Database Migration Upgrades Documentation Technical Support Escalation Management

SQL Database Administrator

Dex Media

Oct 2011 - Apr 2013 (1 year 6 months)

Supported enterprise database operations and infrastructure standardization initiatives, implementing database security improvements, automated maintenance processes, and backup strategies.

SQL Server Database Security Automation Backup Maintenance Standardization

SQL Database Administrator III / EDM Systems Analyst

Cricket Communications

Aug 2008 - Dec 2011 (3 years 4 months)

Supported an enterprise SQL environment comprising more than 70 servers and 400 databases, developing automated installation processes that reduced deployment time by approximately 50% and standardized server configurations.

SQL Server Automation Linux Shell Scripting Database Migration Clustering Documentation Training

Level 2 IT Support Specialist

Simpson Housing

Jan 2007 - Dec 2008 (1 year 11 months)

Provided enterprise application support, database troubleshooting, systems maintenance, and technical support for distributed business operations.

IT Support Database Troubleshooting Systems Maintenance enterprise applications

IT Support Professional

American Medical Response

Jan 2006 - Dec 2007 (1 year 11 months)

Supported enterprise applications, infrastructure, user systems, and business-critical technology services.

IT Support enterprise applications Infrastructure User Systems

Store Manager

Select Comfort

Jan 2003 - Dec 2006 (3 years 11 months)

Managed store operations, employee development, customer relations, and sales performance, recruiting, hiring, and training eight employees, including four who were promoted into management positions.

Store Operations Employee Development Client Relations Sales Performance Recruitment Training

Cavalry Scout

United States Army

Jan 1992 - Dec 2000 (8 years 11 months)

Military veteran with extensive leadership, training, and operational experience, responsible for training and leadership development of more than 20 soldiers.

Leadership Training Operational Leadership Administration Technology Operations

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Professional Development, Leadership and Management

Completed professional development courses in leadership and management, including Management Essentials, Management Foundations, Leadership Foundations, and Leadership Ethics.