Alisha User
@alishauser13
Quality assurance specialist at Cognizant managing L1/L2 content review and training evaluators on changing quality guidelines.
IndiaWhat I'm looking for
At Cognizant, I manage L1/L2 quality workflows for content review against accuracy and compliance benchmarks. I also act as an SME and trainer, supporting onboarding and process updates as quality guidelines change.
As a Process Executive at Cognizant, I evaluated and created search assets and description content under client policies and rating guidelines. I ranked among the Top 10 Associates monthly for speed, accuracy, and zero-delay SLA performance.
Earlier, I resolved user queries remotely as a Customer Support Associate at Teleperformance and produced guideline-compliant informational content as a Quora Marketing Intern at CareerGuide.com.
Experience
Work history, roles, and key accomplishments
Acting SME and trainer for onboarding, process updates, and technical mentorship aligned to changing quality guidelines. Managed L1/L2 quality workflows for high-volume content review against accuracy and compliance benchmarks.
Evaluated and created high-volume search assets and description content under client policies and rating guidelines. Ranked among Top 10 Associates monthly for speed, accuracy, and zero-delay SLA performance.
Resolved complex user queries using clear written and verbal communication in a remote environment.
Quora Marketing Intern
CareerGuide.com
Jul 2021 - Sep 2021 (2 months)
Produced guideline-compliant informational content to support organic reach.
Education
Degrees, certifications, and relevant coursework
St. Aloysius College
Master of Commerce, Commerce
2019 - 2021
Pursued a Master of Commerce degree at St. Aloysius College, Jabalpur, India, from 2019 to 2021.
St. Aloysius College
Bachelor of Commerce, Commerce
2016 - 2019
Completed a Bachelor of Commerce degree at St. Aloysius College, Jabalpur, India, from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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