AMAlina Morter
@alinamorter
Technical Project Manager delivering AI, IT, and product solutions.
United StatesWhat I'm looking for
I am a Technical Project Manager and Program Manager with over five years of experience delivering AI, IT, and product solutions for global enterprises. I specialize in resolving customer-facing incidents, leading cross-functional engineering teams, and applying Agile methodologies to deliver projects on time and within scope.
My work includes owning incident triage and resolution, building knowledge bases that reduced repeat escalations by almost 30%, and creating reports and dashboards with Power BI and Excel to drive leadership decisions. I have led cloud migrations, vendor integrations, localization and content-moderation programs, and projects that improved model and product accuracy across major platforms.
Experience
Work history, roles, and key accomplishments
MIServed as primary escalation owner for Azure AI Speech Services, triaging 100+ monthly incidents and 50+ daily tickets to maintain SLA compliance and reduce repeat escalations by ~30% through knowledge base and workflow improvements.
IT Project Manager
McLane Company
Sep 2023 - Aug 2024 (11 months)
Managed IT and logistics projects including McLane Fresh launch, network and security upgrades across 3 DCs, and contractor platform rollout for 850 users, delivering faster onboarding and 22% fuel cost savings from route planning integration.
Project Manager, Client Services
Wordbank US
Nov 2022 - Jun 2023 (7 months)
Delivered 31 creative and 18 localization projects in 8 months, maintained CSAT targets and kept cost of service below 50% by optimizing linguistic resources and workflows.
GOLed YouTube Ads projects to improve AI detection of policy-violating content, reducing violations by nearly 30% and managing workstreams and reporting for a large moderation team.
Education
Degrees, certifications, and relevant coursework
HSHult International Business School
Master of Science, International Business
2016 - 2017
Master of Science in International Business completed at Hult International Business School in San Francisco between September 2016 and August 2017.
IBS Moscow
Bachelor of Science, Business Administration
2012 - 2016
Bachelor of Science in Business Administration completed at IBS Moscow from September 2012 to July 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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