Alexis Boyd
@alexisboyd
I lead healthcare credentialing, office operations, contracts, and teams to keep practices compliant and running smoothly.
United StatesWhat I'm looking for
At NIHC Group, I manage a three-person credentialing team, audit daily work, and guide practitioners through credentialing, recredentialing, licensing, contracts, and payer follow-up.
I've also led office operations for Piedmont Endodontics and Zarzar Psychiatric Associates, building daily processes and overseeing bookkeeping, payroll support, HR, hiring, training, scheduling, vendor relationships, inventory, patient communication, and practice websites. I bring a practical, hands-on approach to improving workflows, resolving employee and patient concerns, and keeping teams informed.
Earlier at WorkPlace Options, I designed and implemented an online credentialing process and trained a global team of five. My background also includes referral coordination, insurance authorizations, accounts receivable, workers' compensation, and legal case administration.
Experience
Work history, roles, and key accomplishments
Credentialing Manager
NIHC Group
Jan 2020 - Present (6 years 8 months)
Managed a team of 3, ensuring all team members have needed assistance to complete tasks. Scheduled training, provided positive feedback and goal setting, and performed daily auditing to ensure credentialing work is sufficient.
Office Manager
Piedmont Endodontics
Jan 2019 - Jun 2020 (1 year 5 months)
Developed all day-to-day office systems and processes, assessed and implemented changes to daily operations. Managed bookkeeping, human resources, vendor liaison, and contract negotiations.
Office Manager
Zarzar Psychiatric Associates, PLLC
Sep 2017 - Dec 2018 (1 year 3 months)
Developed and maintained all day-to-day office systems and processes, assessed and implemented changes to daily operations. Conducted weekly front office staff meetings and attended quarterly business meetings.
Global Provider Credentialing Specialist
WorkPlace Options
Jun 2015 - Aug 2017 (2 years 2 months)
Maintained copies of current state licenses, DEA certifications, and malpractice coverage. Verified practitioner application information meets federal, state, and NCQA guidelines, and completed credentialing applications.
New Patient Coordinator/Legal and Worker's Compensation Case Manager
NC Neuropsychiatry
Jun 2012 - Jun 2015 (3 years)
Maintained all credentialing needs for all 8 physicians in the practice. Coordinated referrals for 3 office locations and managed insurance authorizations, including workers' compensation and legal cases.
Education
Degrees, certifications, and relevant coursework
Rosewood High School
High School Diploma, General Studies
Completed high school education and received a diploma.
Wake Tech Community College
Associate in Arts, General Studies
Earned an Associate in Arts degree from Wake Tech Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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