At CHOCOROOM, I built and managed end-to-end procurement and supply chain operations for six production and retail facilities. I maintained 100% stock availability with zero production downtime.
I saved tens of thousands of EUR annually by sourcing alternative materials, renegotiating vendor terms, and optimizing supply channels. I also managed cross-border procurement and cold chain logistics for temperature-sensitive goods across China, Turkey, Azerbaijan, and Ecuador.
At MILEONAIR, I supported mobile app users in English and Russian, reproduced software bugs, and escalated verified issues to development teams. I also improved incident escalation procedures to reduce average ticket resolution time and improve SLA compliance.
