Open to opportunities

Alessandro User

@alessandrouser1

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Transport operations assistant with expertise in customer care and logistics.

Italy

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What I'm looking for

I am looking for a role that offers growth opportunities in logistics and customer service, within a supportive team environment.

My name is Alessandro Cangini, and I am a dedicated transport operations and administrative assistant with extensive experience in customer care and logistics management. Currently, I work at Trumpy Tours, where I handle invoicing and logistics administration for a prominent tour operator in the cruise industry. My role allows me to combine my passion for customer service with my organizational skills, ensuring smooth operations and satisfied clients.

Previously, I worked at Finsea (Yang Ming), specializing in import operations and customer care, where I honed my skills in intermodal transport. My tenure at DB Schenker further solidified my expertise in transport operations, invoicing, and accounts management. I thrive in fast-paced environments and am committed to delivering exceptional service while maintaining efficiency and accuracy in all tasks.

Experience

Work history, roles, and key accomplishments

Current

Invoicing & Customer Care

Current

Trumpy Tours

Nov 2024 - Present (7 months)

Handled invoicing, logistics administration, and customer care for a tour operator active in the cruise industry. This role involved managing financial records and ensuring smooth operational flow.

Invoicing Customer Care Cruise Industry Financial Management

Operations & Invoicing

DB Schenker

Jan 2020 - Dec 2024 (4 years 11 months)

Managed comprehensive transport operations, customer service, and financial reconciliation including accounts payable and receivable. Performed detailed data entry for policies, shipments, and bookings to ensure accurate record-keeping.

Customer Care Accounts Payable Accounts Receivable Data Entry Financial Reconciliations

Operations & Customer Care

Finsea (Yang Ming)

Apr 2024 - Oct 2024 (6 months)

Responsible for managing import operations via truck and rail, alongside providing dedicated customer care. Specialized in optimizing intermodal transport solutions for efficient cargo movement.

Customer Care

Internship

Hartrodt Spedizioni

Jul 2019 - Sep 2019 (2 months)

Completed an internship gaining a broad understanding of freight forwarding activities. This included exposure to documentation processes, operational procedures, and pricing strategies within the logistics sector.

Documentation Logistics Pricing Supply Chain Management

Education

Degrees, certifications, and relevant coursework

Italian Academy “Marina Mercantile”

Higher Technical Course, Infomobility and Logistic Infrastructure

Completed a higher technical course in Infomobility and Logistic Infrastructure, specializing in Logistics and Transport Management. Gained expertise in the principles and practices of modern logistics and transportation systems.

I.I.S.S. Majorana-Giorgi

High School Diploma, Scientific Studies

Attended Scientific High School I.I.S.S. Majorana-Giorgi. Focused on a scientific curriculum, developing strong analytical and problem-solving skills.