@aldairwest
Level 2 IT Support Technician at CTEC –Grupo Rey, supporting POS systems and resolving hardware, software, and LAN incidents.
PanamaAt CTEC –Grupo Rey, I install, configure, maintain, and support POS systems. I also troubleshoot hardware, software, peripheral, and LAN connectivity issues, and validate equipment after technical interventions.
Previously, I provided Level 1 support at Tecnasa – RicardoPérez, managing tickets and incidents, administering Active Directory accounts, and assisting users remotely and on-site. My experience also includes POS support, equipment maintenance, and basic LAN troubleshooting.
Work history, roles, and key accomplishments
CTEC – Grupo Rey
Jun 2026 - Present (5 months)
Installed, configured, and maintained POS systems, and provided technical support for hardware, software, and peripherals. Diagnosed and resolved incidents, integrated components, and performed functional testing.
Tecnasa – Grupo Rey
Feb 2026 - May 2026 (3 months)
Installed, configured, and maintained POS systems, and integrated hardware and software including printers, barcode scanners, and electronic scales. Provided on-site technical support and verified LAN connectivity.
Tecnasa – Ricardo Pérez
Nov 2025 - Jan 2026 (2 months)
Provided Level 1 IT support, Service Desk assistance, and remote and on-site technical support. Managed support tickets, administered Active Directory accounts, and diagnosed hardware, software, and network issues.
ARM
Dec 2024 - Jun 2025 (6 months)
Monitored and provided technical support for IT equipment, diagnosing hardware, software, connectivity, and peripheral issues. Tracked technical incidents and documented troubleshooting solutions.
Casa Miller
Apr 2024 - Dec 2024 (8 months)
Provided Level 1 technical support to end users, managed support tickets, and resolved hardware and software incidents. Configured equipment, performed maintenance, and automated tasks using scripts.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Systems Engineering
Bachelor's degree in Systems Engineering with a specialization in Networking.
High School Diploma, Computer Science
High school diploma in Computer Science.
IT Customer Support Basics, IT Support
Completed IT Customer Support Basics course.
Introduction to Cybersecurity, Cybersecurity
Completed Introduction to Cybersecurity course.
SOC Analyst Level 1 Bootcamp, Security Operations
Completed SOC Analyst Level 1 Bootcamp.
Software and tools used professionally
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