At Ally, I administer a shared Salesforce CPQ environment across multiple product lines, aligning distinct quoting processes with one enterprise data model and security framework. I designed CPQ data models and pricing rules, and the project reduced pricing errors by 30% and sales-cycle time by 40%.
I build and maintain Flow automation and approval processes, manage access and data quality, and create reports that consolidate business-unit performance for executive reporting. I also work with engineering teams on integrations with ERP, billing platforms, and AWS Connect.
At Local VR, I administered Salesforce Lightning and connected AWS Connect with Omni-Channel routing for voice, email, and chat support. I contributed to Commerce Cloud storefront administration and PCI DSS-aligned transaction security, while supporting releases through Copado, GitHub Actions, and Salesforce DX.
Earlier, at Decimal Point Analytics and Visvesvaraya Technological University, I worked on Salesforce administration, CPQ, integrations, data migration, and platform development. I hold Salesforce certifications including Administrator, Platform Developer I, Data Cloud Consultant, and Data Architect.
