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Akshay Raju Neelakantam

@akshayrajuneelakanta

Senior Customer Advisor at EXCEVO PRIVATE LIMITED, resolving order and delivery issues across email, live chat, and social media.

India

Message

What I'm looking for

I’m seeking a challenging career where I can apply my technical and functional expertise and contribute to organizational growth, in a role where customer service and a positive attitude make a difference.

At EXCEVO PRIVATE LIMITED, I support customers by email, live chat, and social media, resolving questions about orders, deliveries, returns, refunds, and exchanges.

At UNITY SMALL FINANCE BANK, I analyzed financial statements, ITR reports, CIBIL history, and property details to evaluate MSME LAP loan applications. I also coordinated with internal teams and external agencies through the lending process.

At TechMahindra, I supported customers of an Australian internet and broadband service with billing issues, overdue payments, and connection testing. Earlier, I tracked freight pickups and deliveries at AmazonDevelopmentCenter and supported overseas-study loan applicants at ResourceInformaticsGroup.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Advisor

Current

Excevo Private Limited

Dec 2025 - Present (10 months)

Delivered exceptional customer support via email, live chat, and social media. Resolved customer enquiries related to orders, deliveries, returns, refunds, and exchanges.

Customer Support CRM Order Management Escalation Handling Communication Skills Teamwork

Senior Executive - Sales Manager - MSME LAP

Unity Small Finance Bank

Jan 2025 - Dec 2025 (11 months)

Analysed financial statements, ITR reports, CIBIL history, banking, technical and legal reports. Evaluated client property worthiness, repaying capability, and risk mitigation in compliance with lending policy standards.

Financial Analysis Loan Processing Risk Assessment Relationship Management SME Lending

Senior Customer Associate – U2

Tech Mahindra

Dec 2023 - Jan 2025 (1 year 1 month)

Worked on an Australian networking process for internet and broadband services, ensuring customers have the best internet connections. Handled outbound/inbound calls for billing issues, tested connections, and managed billing portfolios.

Customer Service Billing Troubleshooting Outbound Calls Inbound Calls

Transportation Analyst – L2

Amazon Development Center

Oct 2018 - Sep 2022 (3 years 11 months)

Ensured hassle-free, timely pickup and delivery of freight from vendors to Amazon fulfillment centers and from FCs to customers. Provided information about products and services, answered inquiries, and resolved complaints.

Logistics Network Monitoring Data Analysis Customer Service Order Tracking

Account Manager

Resource Informatics Group

Feb 2018 - Sep 2018 (7 months)

Counseled clients seeking loans for overseas studies and evaluated their profiles. Sourced and screened potential candidates for job roles, reviewed resumes, and conducted phone screens.

Client Counseling Loan Evaluation Candidate Screening Resume Review Negotiation