Akshay Kumar Wadhwa

Act as SME across information security governance, compliance, and risk management; led Oracle ERP security assessments.
Designed and launched a security awareness program for 500+ employees, reducing phishing susceptibility rates by 35% in the first year.
Automated data collection from Oracle ERP, reducing reporting cycle time by 30% (saving ~15 hours per month)

Act as subject matter expert across information security domains, driving IT security governance, compliance, and risk management; led Oracle ERP security assessments and implemented a cybersecurity awareness program increasing participation by 40% and improving risk reporting timelines by 30%.

Managed 2nd LoD, risk management and advisory for business units, reducing unresolved risk items by 25%.
Led a risk culture transformation initiative, improving internal compliance adherence scores from 75% to 92% within 12 months.
Orchestrated cross-functional risk workshops that increased stakeholder engagement by 40%, ensuring proactive identification of control gaps.

Managed 2nd Line risk management and advisory for business units, reducing unresolved risk items by 25% and improving risk awareness scores by 20% through enterprise initiatives.

Delivered IT SOX and risk-based audits for Oracle financial modules, executed SoD and user access reviews, and ensured quality of ERP ITGC/ITAC deliverables across global teams.

Delivered IT SOX audit engagements and risk-based audits for Oracle financial modules, performing SoD reviews and user access testing and supporting remediation and control redesign activities.

Established India Mobility Helpdesk achieving 95% SLA adherence, improved CSAT from 38% to 82% using Six Sigma, and reduced Oracle SOX control gaps by 20%.

Established India Mobility Helpdesk achieving 95% SLA adherence, improved CSAT from 38% to 82% via Six Sigma and performance monitoring, and performed Oracle IT SOX compliance reducing control gaps by 20%.

Provided bilingual first-level IT support managing Citrix, VMware, VPN, and Avaya systems; executed ITGC and ITAC control audits and improved service desk resolution rate by 15%.

Provided bilingual first-level IT support for Citrix, VMware, VPN and Avaya; executed ITGC/ITAC audits and increased service desk resolution rate by 15%.

Conducted performance evaluations and process monitoring for AT&T support, achieving 90% SLA compliance and improving call quality scores by 20% using Six Sigma methods.

Conducted performance evaluations and process monitoring for AT&T call support achieving 90% SLA compliance; mentored staff and improved call quality scores by 20% while reducing DSAT incidents by 30% using Six Sigma methods.

Owned productivity and quality dashboards for service delivery teams, improving CSAT from 76% to 92%, reducing AHT by 25%, and strengthening process compliance to lower deviations by 20%.

Owned productivity and quality dashboards, improved CSAT from 76% to 92%, reduced AHT by 25%, and strengthened process compliance via SOPs reducing deviations by 20%.

Achieved C1 level in Italian in 2009.

Advanced Diploma in Spanish completed in 2008.

Grade: 2nd Division

Activities and societies: Member of university’s Honor Society

Bachelor of Arts in Office Management and Secretarial Practices completed in 2008 with 2nd Division and membership in the university honor society.