Open to opportunities

Akpan Ndantiobong

@akpanndantiobong

Message

Operations Management, Team Leadership, System Analyst, Process Optimization Specialist

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

Dedicated Knowledge Operations and Team Lead professional with over 7 years of progressive experience in team leadership, knowledge management, and content development within a high-stakes testing and customer-focused environment. Proven ability to coach and manage teams, audit and improve written content, and implement operational systems that support organizational objectives. Recognized for maintaining high standards, providing actionable feedback, and driving measurable improvements in compliance, training, and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Test Day Coordinator

Current

British Council

Aug 2022 - Present (2 years 10 months)

Coordinated and planned logistics for test days, ensuring all necessary resources and materials were available and organized. Managed and allocated resources to ensure cost-effective and timely operations.

Logistics Coordination Resource Management Data Analysis Risk Analysis Monitoring and Evaluation Training

Test Day Supervisor

British Council

Sep 2019 - Jul 2022 (2 years 10 months)

Supervised test day operations, ensuring adherence to procedures and guidelines. Maintained the integrity and security of the testing process.

Procedure adherence Test Supervision Procedure Adherence Security Management Team Leadership Quality Assurance Compliance Monitoring Problem Solving Communication Reporting

Venue Staff

British Council

Dec 2016 - Sep 2019 (2 years 9 months)

Supported test day activities, assisting with various operational tasks. Ensured smooth execution of examinations and provided support to candidates and staff.

Support Operations Team Collaboration Communication Problem Solving Customer Service Logistics Support

Graduate Data Analyst

Microtrends Computer Services

Feb 2012 - Oct 2014 (2 years 8 months)

Interpreted data from primary and secondary sources using statistical techniques and developed more efficient data collection procedures. Analyzed raw data, drew conclusions, and developed recommendations, increasing data analysis rate by 80% through the introduction of statistical software.

Statistical Analysis Data Collection Data Auditing Data Reporting Methodology Advising Data Processing SPSS Microsoft Excel

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

PGD, Petroleum Technology

Grade: 4.56/5.0

Completed a Post Graduate Diploma in Petroleum Technology with Distinction, achieving a CGPA of 4.56/5.0. This program provided specialized knowledge in oil and gas technologies.

University of Port Harcourt

MSc, Environmental Technology & Safety

Grade: 4.03/5.0

Focused on Environmental Technology & Safety, achieving an Upper Credit with a CGPA of 4.03/5.0. This program enhanced my understanding of environmental management and safety protocols.

University of Port Harcourt

BSc, Biochemistry

Grade: 3.19/5.0

Studied Biochemistry, graduating with a Second Class Lower Division and a CGPA of 3.19/5.0. This foundational degree provided a strong understanding of biological and chemical principles.