Aiyana Moyer

Review EMS reports to apply appropriate ICD-10-CM and HCPCS codes for ambulance billing. Maintain knowledge of anatomy, medical terminology, and coding guidelines.

Review clinical documentation to assign appropriate diagnosis, procedure, and supply codes using ICD-10-CM, CPT-4, and HCPCS. Ensure correct coding for DMEPOS charges and various encounters, and collaborate with clinical staff to clarify documentation.

Reviewed clinical documentation to assign appropriate diagnosis, procedure, and supply codes using ICD-10-CM, CPT-4, and HCPCS. Collaborated with peers and physicians to ensure proper coding and provided coding direction for denied claims.

Scheduled appointments, handled medical records, verified insurance eligibility, and communicated with staff to ensure proper patient care. Processed payments and explained bills to patients, and assisted with coding and billing questions.

Performed patient access duties and coached peers on complex workflows. Scheduled meetings, kept notes, and created review sheets and diagram sheets for training.

Assisted in creating a training class for the COVID-19 vaccine hotline. Oversaw performance and schedules of up to 60 agents and de-escalated calls through real-time coaching.

Performed medical secretary tasks in a call center, scheduling appointments, verifying insurance, and advising patients. Used interpreter line for non-English speakers and identified appropriate procedures for patient care.

Pursued a Bachelor of Arts through the Foreign Language and Area Studies Fellowship, focusing on language and area studies.

Earned an Associate of Arts in Liberal Arts and Sciences.