Looking for a job

Aid Vrapcani

@aidvrapcani

Technical Support Lead at SD IT Services supporting Foodhub production systems and built an ADB tool for remote diagnostics.

Kosovo

Message

At SD IT Services, I support Foodhub production systems across restaurant POS, online ordering, payments, and connected devices. I investigate incidents by reproducing defects and comparing logs, API payloads, and application state, then document findings for engineering escalations.

I also built an ADB-based diagnostic tool to collect Android device logs, network state, resource usage, and app versions for remote investigations. At B2Broker, I supported broker clients across B2Core, B2Copy, B2BinPay, Coinsbuy, MT4/MT5, and cTrader, including payment workflows.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Lead

Current

SD IT Services

Jan 2022 - Present (4 years 9 months)

Hands-on L2 support for Foodhub production systems, owning technical escalations affecting restaurant POS, online ordering, payments, and connected devices. Reproduced defects, raised Jira tickets, and built an ADB-based diagnostic tool for remote investigations.

Incident Triage (L1 L2)Bug Reproduction Root Cause Investigation Case Ownership REST APIs Webhooks JSON Payload Analysis Postman Log Analysis Jira Android Debug Bridge (ADB)VOIP SIP RingCentral Grandstream WiFi Android POS Printers

Technical Support Specialist

B2Broker

Apr 2024 - Jan 2025 (9 months)

Supported broker clients across B2Core, B2Copy, B2BinPay, Coinsbuy, MT4/MT5, and cTrader, including account access, copy-trading, and payment workflows. Investigated deposits, withdrawals, callback errors, and rejected crypto transactions using transaction IDs and supporting evidence.