At Fruugo, I set up and maintained in-house ELK logging to support troubleshooting and monitoring. I also built and maintained virtual remote build agents for the CI/CD pipeline.
As a Service Reliability Engineer, I maintained Zabbix alerting, reviewed patch levels on older hosts, and reviewed VPN and firewall configurations. I also used AI agents to automatically add new hosts to monitoring.
Earlier at Fruugo, I worked 24/7 emergency on-call shifts and resolved CI/CD pipeline issues with DevOps teams. I created and maintained virtual machines in Proxmox VE and VMware environments, as well as Oracle Linux servers and Oracle databases.
At Clarity & Success, I resolved support incidents, trained new team members, and maintained the support knowledge base. I also produced monthly reports on service stability and support effectiveness.
