At ABN AMRO BANK, I designed and built the bank's first production customer-facing multi-agent system for intent recognition, business loan qualification, and advisor appointment scheduling. It served hundreds of daily sessions with sub-2-second median latency.
As Agents Stream Lead, I coordinated five forward-deployed engineers and delivered agentic use cases from requirements through production monitoring. I also architected secure GenAI deployments for a regulated banking environment, including OAuth2, Entra ID, RBAC, and content guardrails.
I built an LLM-as-a-Judge pipeline for hallucination detection, bias checking, and multi-turn quality scoring. It ran daily on all production traces and was integrated with Arize Phoenix.
At SUPERNAL, I designed an agentic Slack harness to validate signed client agreements and flag contradictions. I also implemented human review and built an LLM evaluation and regression loop for the system.
