AGGREY MANGWANE

Identifying relevant tenders, ensuring compliance and timely submission of documents. Maintaining records and assisting with bid committee logistics.

Grew business revenue by 11% through client acquisition and service diversification. Improved profit margins by 5% and customer retention by 12% through operational efficiency and loyalty programmes.

Advised corporate and commercial clients on import/export regulations and trade finance instruments, structuring customised solutions including letters of credit and documentary collections. Managed end-to-end documentation and processing, ensuring accuracy and regulatory compliance.

Scrutinised transactions for Exchange Control compliance and captured data on international banking systems within 24-hour turnaround. Resolved client queries within SLA and maintained organised files for audit trail compliance.

Verified and processed client application forms in accordance with DHA requirements. Captured fingerprints and updated the track-and-trace system.

Executed transactional processes for international banking products in compliance with policies and quality control standards. Resolved client complaints and managed cost recoveries and commissions under tariff structures.

Managed end-to-end execution of F178 export control procedures in compliance with SARB regulations. Provided expert guidance on EXCON regulations and followed up on payment settlements for clients.

Processed inbound international transactions with precision, ensuring compliance with regulatory guidelines. Verified exchange rates and payment purposes, collaborating with the dealing room for seamless processing.

Managed inbound and outbound SWIFT messaging, routing MT199/MT205 queries and verifying test keys. Filed monthly messages, monitored statistics, and prepared end-of-day reports for management.

Processed monthly affordable housing renewals and managed insurance premium payments within strict timelines. Handled client queries professionally, maintaining high service standards.

Completed the Freight Forwarding Agent Certificate in 2026.

Completed the Business Analysis and Operations Management Certificate in 2026.

Pursued a Certificate in Small Business Management from January 2021 to June 2024.

Completed the Call Centre Certificate in 2002.

Completed the Microsoft Office and Office Administration Certificate in 2000.

Studied Management and Purchasing Practice as part of diploma studies from 1993 to 1995.

Completed the National Senior Certificate (Matric) from 1991 to 1995.