Adrianna Maples
@adriannamaples
Entry-level digital marketer specializing in social media, content, and customer engagement.
What I'm looking for
I recently completed an M.S. in Marketing with a specialization in Digital Marketing and bring a foundation in psychology and several customer-facing roles. I excel at written and verbal communication, content writing, and crafting social media strategies tailored to platform audiences.
My capstone project developed a social media revamp for the Washington State Department of Natural Resources, creating platform-specific content concepts for Instagram, Facebook, and X to boost clarity, consistency, and public engagement. I have hands-on experience supporting fast-paced teams in retail and education settings, where attention to detail and adaptability were essential.
I volunteer as a crisis counselor, applying active listening, de-escalation, and documentation practices—skills I translate into thoughtful, audience-focused marketing communications and campaign support.
Experience
Work history, roles, and key accomplishments
Provide emotional support via text-based conversations using active listening and de-escalation techniques while following documentation and safety protocols.
Substitute Teacher
Killeen Independent School District
Jan 2022 - Oct 2022 (9 months)
Delivered instruction across multiple grade levels following lesson plans, adapted communication to diverse learning needs, and maintained structured classrooms in fast-paced environments.
Customer Service Associate
Hannaford
Aug 2019 - Jan 2020 (5 months)
Assisted customers with inquiries, transactions, and issue resolution while maintaining accuracy and professionalism during busy shifts and supporting daily store operations.
Customer Service Associate
Shake Shack
Mar 2018 - Dec 2018 (9 months)
Delivered fast, friendly service in a high-volume environment, communicated effectively with customers and team members, and supported sales through product knowledge and upselling.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Master of Science, Marketing (Digital Marketing)
Master of Science in Marketing with a specialization in Digital Marketing; completed a capstone developing a social media strategy for the Washington State Department of Natural Resources.
Western Governors University
Bachelor of Science, Psychology
Bachelor of Science in Psychology focused on foundational psychological principles and research methods.
Southern New Hampshire University
Associate of Arts, Liberal Arts
Associate of Arts in Liberal Arts providing broad coursework across humanities and general education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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