Open to opportunities

Adrianna Maples

@adriannamaples

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Entry-level digital marketer specializing in social media, content, and customer engagement.

Zimbabwe

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What I'm looking for

I seek an entry-level marketing role focused on content, social media, and campaign support within a collaborative, growth-oriented team.

I recently completed an M.S. in Marketing with a specialization in Digital Marketing and bring a foundation in psychology and several customer-facing roles. I excel at written and verbal communication, content writing, and crafting social media strategies tailored to platform audiences.

My capstone project developed a social media revamp for the Washington State Department of Natural Resources, creating platform-specific content concepts for Instagram, Facebook, and X to boost clarity, consistency, and public engagement. I have hands-on experience supporting fast-paced teams in retail and education settings, where attention to detail and adaptability were essential.

I volunteer as a crisis counselor, applying active listening, de-escalation, and documentation practices—skills I translate into thoughtful, audience-focused marketing communications and campaign support.

Experience

Work history, roles, and key accomplishments

Current

Crisis Counselor

Current

Crisis Text Line

Jul 2023 - Present (2 years 6 months)

Provide emotional support via text-based conversations using active listening and de-escalation techniques while following documentation and safety protocols.

Active Listening Crisis Intervention De Escalation Techniques Documentation Empathy Confidentiality

Substitute Teacher

Killeen Independent School District

Jan 2022 - Oct 2022 (9 months)

Delivered instruction across multiple grade levels following lesson plans, adapted communication to diverse learning needs, and maintained structured classrooms in fast-paced environments.

Classroom Management Lesson Implementation Communication Student Engagement

Customer Service Associate

Hannaford

Aug 2019 - Jan 2020 (5 months)

Assisted customers with inquiries, transactions, and issue resolution while maintaining accuracy and professionalism during busy shifts and supporting daily store operations.

Customer Service Communication Time Management Team Collaboration

Customer Service Associate

Shake Shack

Mar 2018 - Dec 2018 (9 months)

Delivered fast, friendly service in a high-volume environment, communicated effectively with customers and team members, and supported sales through product knowledge and upselling.

Customer Service Upselling Fast Paced Environment Communication POS Teamwork

Education

Degrees, certifications, and relevant coursework

Western Governors University

Master of Science, Marketing (Digital Marketing)

Master of Science in Marketing with a specialization in Digital Marketing; completed a capstone developing a social media strategy for the Washington State Department of Natural Resources.