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Faith Adole

@adela

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Computer Scientist and AI researcher building data-driven solutions with applied math rigor.

Nigeria

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What I'm looking for

I’m looking for a role where I can apply AI, computer vision, and applied mathematics to build measurable, user-focused systems—while collaborating cross-team and maintaining precise documentation and data-driven workflows.

I’m a versatile computer scientist with a strong foundation in applied mathematics, artificial intelligence, and data-driven problem solving. I bring hands-on experience across research, technical support, and project leadership, with a consistent focus on outcomes that matter.

As a Customer Support Specialist (Gaming Company, Remote), I managed and accurately documented 400+ weekly customer inquiries, maintaining a comprehensive audit trail of all interactions and resolutions. I sustained a 95% customer satisfaction rating, improved case resolution time by 30% by building internal knowledge-base standards, and reduced recurring issues by 20% through data-driven documentation and workflow redesign.

In research and technical roles, I’ve automated data compilation and reporting workflows, reducing manual processing workload by 40% and producing written technology briefings and research reports for enterprise project proposals. I also deliver clear communication—preparing concise status reports for management—and I’m equally effective in operational and administrative settings.

My AI work includes my master’s thesis project, NAVI-VICA, an AI-powered assistive web application for elderly and mobility-impaired users with real-time object detection (YOLOv9c), 18-language voice interaction, live navigation, medication alarm management, SOS contacts, and adaptive care profiles. I also presented “Gender Bias in Neural Machine Translation” at “Words and Digits,” documenting a 91–96% gender neutralisation rate in Russian-English NMT outputs, and built an interactive survey web application through VK Education Practice.

Experience

Work history, roles, and key accomplishments

Current

Beauty Services Entrepreneur

Current

Beauty Services

Jan 2020 - Present (6 years 4 months)

Founded and independently managed a client-centred beauty services business, handling scheduling, inventory, financial records, and client management. Applied cross-cultural communication and a high level of discretion and attention to detail to maintain reliable operations.

Client Management Scheduling Inventory Management Cross Cultural Communication Discrétion Attention To Detail Self Management

Customer Support Specialist

Gaming Company

Mar 2024 - Apr 2026 (2 years 1 month)

Managed and accurately documented 400+ weekly customer inquiries, maintaining an audit trail of interactions and resolutions. Sustained a 95% customer satisfaction rating through proactive communication, structured problem-solving, and cross-department coordination.

Customer Support Case Documentation GitHub Audit Trails Customer Satisfaction Status Reporting

Support Analyst

Littlemook

Mar 2023 - Sep 2023 (6 months)

Handled 15+ daily client cases by producing structured root-cause analyses and improvement reports for senior management. Reduced recurring issues by 20% through data-driven documentation and workflow redesign.

Case Management Root Cause Analysis Workflow Design Reporting Stakeholder Management Process Improvement Customer Support

Content Creator & Digital Researcher

DCSI

Apr 2019 - Aug 2022 (3 years 4 months)

Produced research-backed articles and contributed to a 25% increase in audience engagement through data-informed content strategies. Coordinated with editorial and marketing stakeholders to align content with organizational objectives.

Content Strategy Audience Growth Data Informed Decision Making Record keeping

Technology & Automation Intern

SAP Forage

Jun 2022 - Jul 2022 (1 month)

Automated data compilation and reporting workflows for computer vision/data analysis, reducing manual processing workload by 40%. Produced written technology briefings and research reports supporting enterprise project proposals.

Computer Vision Data Analysis SQL Python Git Github Reporting

Technology & Automation Intern

SAP (Forage Programme)

Jun 2022 - Jul 2022 (1 month)

Automated data compilation and reporting workflows for computer vision/data analysis, reducing manual processing workload by 40%. Wrote technology briefings and research reports to support enterprise project proposals.

Python SQL Data Analysis Computer Vision Automation Report Writing SAP REST APIs

English Language Tutor

Private Practice

May 2021 - Aug 2021 (3 months)

Delivered structured English sessions to 15+ students, achieving an average improvement of 1.5 grade points. Created tailored lesson plans and communication workshops while maintaining records and scheduling for each learner.

English tutoring Lesson planning Scheduling Record keeping Document Control

Education

Degrees, certifications, and relevant coursework

National University of Science and Technology MISIS

Master of Science, Innovative Software Systems

2024 - 2026

Activities and societies: Research and coursework focused on AI systems, computer vision, assistive robotics, voice interaction, and adaptive interface design.

Pursuing a Master of Science in Innovative Software Systems with a focus on AI systems, computer vision, assistive robotics, voice interaction, and adaptive interface design.