At Qvantel (SMC) Pvt Ltd, I monitor systems, applications, and networks for Jazz Pakistan, Kyivstar Ukraine, Georgia, and Algeria. I assess dashboard alerts against SOPs, log incidents in MITO, and escalate critical issues to engineering teams.
I use Zabbix, LibreNMS, and Grafana to monitor systems, alongside Kafka and RabbitMQ queue checks. I also carry out first-level troubleshooting on Windows and Linux hosts using documented runbooks, MobaXterm, PuTTY, and MySQL diagnostic scripts.
Previously, at LCC (Talkpool) Pvt Ltd, I analyzed network performance data and test results to address coverage and interference faults. I coordinated nationwide field teams and Nokia Pakistan vendor work, and prepared technical compliance and quality reports for Universal Service Fund projects.
