Open to opportunities

Adedayo Falana

@adedayofalana

Message

I resolve high-volume customer inquiries, manage confidential records, and troubleshoot technical issues remotely.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve complex inquiries, follow escalation policies, use technical troubleshooting skills, and support a gaming community with reliable written communication.

I've processed, verified, and indexed large volumes of digital records for Springboard (FamilySearch Organization), using database systems, web research, and digital verification tools to maintain quality and historical accuracy.

As a Church Clerk for The Church of Jesus Christ of Latter-day Saints, I manage digital requests, correspondence, reports, confidential member profiles, and financial databases while following compliance and escalation policies.

During my work as a Full-Time Representative and Mentor in the Nigeria Uyo Mission, I provided real-time coaching, conflict resolution, schedule management, goal setting, and performance reporting for diverse teams.

I'm prepared for remote customer support work with a Windows 11 dual-monitor workspace, high-speed internet, a noise-canceling headset, and training in web and computer programming. I'm currently pursuing a B.S. in Software Development.

Experience

Work history, roles, and key accomplishments

Current

Church Clerk (Administrative Support)

Current

The Church of Jesus Christ of Latter-day Saints

Jan 2024 - Present (2 years 7 months)

Managed a high volume of digital requests, correspondence, and detailed reports, ensuring swift response times and meticulous data entry. Maintained and audited strictly confidential member profiles and financial databases with a zero-error threshold.

Data Entry Confidentiality Compliance Database Management

Data Entry Specialist

Springboard (FamilySearch Organization)

Jun 2024 - Jun 2025 (1 year)

Processed, verified, and indexed large volumes of digital records within specialized database systems under tight deadlines. Collaborated daily via remote channels with international teams, maintaining a reliable and productive workspace.

Data Entry Database Navigation Quality Control Remote Collaboration

Full-Time Representative / Mentor

The Church of Jesus Christ of Latter-day Saints: Nigeria Uyo

Jan 2022 - Jan 2024 (2 years)

Provided real-time coaching, instructional direction, and daily conflict resolution for diverse teams in a fast-paced environment. Managed individual schedules, set strict daily goals, and reported performance metrics.

Coaching Conflict Resolution Scheduling Performance Metrics