Cornelius Etiendem Achingale

I am a highly experienced communications and public service professional with over 12 years of progressive hands-on experience in a wide range of communication roles across both governmental institutions and organizational settings.

Currently serving as the Attaché to the Deputy Director General of the Cameroon National Centre for the Rehabilitation of Persons with Disabilities (CNRPH), I play a critical dual role by also contributing significantly as a key member of the Centre’s communication team.

I am particularly recognized for my strategic thinking, an essential quality in aligning communication initiatives with the overall goals and mission of CNRPH and other institutions I have served. My ability to plan, execute, and evaluate campaigns with clarity and vision ensures that messages not only reach target audiences but also inspire action, understanding, and change.

As the principal communications and public engagement lead, I successfully designed and executed the full communication framework for National Disability Awareness Week in 2023. The week-long campaign significantly boosted public visibility for CNRPH and increased participation in its services nationwide.

I served as the chief strategist and coordinator for CNRPH's observance of the International Day of Persons with Disabilities- December 2023, a globally recognized event. I led the preparation and dissemination of press releases, event programs, official statements, and advocacy materials. I also managed on-site media relations during the commemorative events and ensured that all communications were aligned with the global theme while incorporating the national context. My efforts resulted in a 40% increase in national press mentions and strengthened CNRPH’s reputation as a champion of inclusion.

My professional conduct is deeply rooted in empathy and active listening, qualities that allow me to connect meaningfully with both internal teams and external stakeholders. These traits are especially vital in customer service and public-facing roles, where understanding concerns, providing accurate information, and ensuring satisfaction are key to building trust and long-lasting relationships.

As part of CNRPH’s modernization efforts, I led the communication and user-engagement campaign for the launch of its digital and telephone-based customer service desk. I oversaw public announcements, conducted internal staff training on customer service protocols, and led the development of multilingual user guides. The campaign significantly improved user access, response time, and satisfaction ratings among clients nationwide.

In summary, I exemplify the core qualities of a modern communications strategist and customer service professional: insightful, empathetic, articulate, and solution-oriented.