At Operant, I help small B2B SaaS teams and e-commerce businesses automate repetitive customer support and lead-management work. I focus on practical workflows that save time, reduce operating costs, or generate and protect revenue.
I built The Gatekeeper, a support-triage workflow using Make. It categorizes incoming support emails by topic and urgency, routes them to the appropriate Slack channel, and prepares reply drafts for a team member to review and approve.
My approach keeps people in control of sensitive actions and outgoing replies. Operant also offers knowledge-based answers from approved documentation, lead and sales automation, and workflow automation using client-owned accounts.
