At CBO Infotech Pvt. Ltd., I provided functional and implementation support for ERP users, analysing reported issues and working toward resolution.
I investigated application issues using SQL, databases, logs, and traces, and shared findings with technical and development teams. I also troubleshot external interfaces and integrations.
I documented user-reported problems, findings, and resolutions, and prepared functional, technical, and process documentation to support consistent knowledge sharing.
I tested upgrades, patches, and development fixes in pre-production before client rollout. Earlier, as a Version Release Engineer at Carpro Systems, I maintained software builds and supported release activities.
