Tabish Momin

Working as an individual contributor responsible for end-to-end development and support of Crystal Reports integrated with Jobscope Manufacturing ERP, focusing on Job Management modules. Designed and delivered tailored reports across work order management, make-to-order production, procurement, inventory, production, delivery, invoicing, and billing.

Assessed and categorized reports as simple, medium, or complex based on requirements. Led migration of Crystal Reports from legacy to newest versions, delegated tasks, and participated in Agile Scrum ceremonies.

Streamlined global client support for Ivend Retail & PoS ERP, resolving 150+ customer issues per month and maintaining a customer satisfaction rating up to 90%. Investigated and resolved client-reported incidents on ServiceNow, implementing customized enhancements that reduced support tickets by 40%.

Delivered reporting solutions by developing Crystal Reports tailored to client requirements. Collaborated with business users to gather and translate requirements into effective reporting solutions, and customized SAP Business One PLD formats.

Installed and configured ERP software, SQL Server, and supporting tools on Windows. Managed database creation, migration, and maintenance, and delivered end-to-end client support via on-site visits, telecommunication, and remote access tools.

Bachelor of Science in Information Technology (BSC.IT) from Sikkim Manipal University.

Training certificate in Crystal Report 2020.

Training in Programming in C and C++.

Training in Basic of Computer Applications.