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Abhinandan User

@abhinandanuser3

Cloud & DevOps Engineer at LTIMindtree automating ServiceNow infrastructure requests through PowerShell and Azure DevOps.

India

Message

At LTIMindtree, I build end-to-end workflows connecting ServiceNow, PowerShell, and Azure DevOps, turning catalog requests into closed-loop processes supporting 100+ requests per month. My automation reduced average manual fulfillment time by 80%.

I also build ServiceNow catalog items and approval workflows, and configure Azure DevOps pipelines that return execution results to ServiceNow. My projects include a Docker, Jenkins, Ansible, and AWS continuous delivery pipeline, plus reusable Terraform configurations for AWS infrastructure.

Experience

Work history, roles, and key accomplishments

Current

Automation Engineer – Cloud & Infrastructure

Current

LTIMindtree

Sep 2025 - Present (1 year 1 month)

Design and build end-to-end automation workflows connecting ServiceNow, PowerShell, and Azure DevOps, turning submitted catalog requests into fully executed, closed-loop processes with no manual handoffs supporting 100+ requests/month. Develop PowerShell automation scripts that authenticate to ServiceNow via REST API, execute infrastructure/IT actions, and return structured logs and status, reduci

ServiceNow PowerShell Azure DevOps REST APIs ITIL Flow Designer YAML Agile

Salesforce Administrator – Virtual Internship

Salesforce

Nov 2023 - Jan 2024 (2 months)

Managed user accounts and permissions to ensure secure access, and provided end-user support by troubleshooting technical issues to improve system usability. Customized workflows and Salesforce objects/fields to enhance user experience, system performance, and data management.

Salesforce User Management Workflow customization Troubleshooting

Education

Degrees, certifications, and relevant coursework

GIET University

Bachelor of Technology, Computer Science and Engineering

2021 - 2025

Grade: 7.46 CGPA

Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 7.46. Coursework included OOPs, Databases, Operating Systems, Computer Networks, and Software Development.