At FedEx Express, I identified 40+ growth opportunities across strategic accounts, with ~$3M in incremental revenue potential, and helped boost product volume by 12%. I also developed an LLM-powered customer transcript analytics pipeline using vector databases and embeddings to classify conversations and surface root causes.
My work has also included demand forecasting, pricing and product analytics, and machine learning across logistics, healthcare supply chains, and customer products. At LatentView Analytics Corporation, I developed customer segmentation and lead-scoring models for Adobe and analyzed product usage; at Chemonics International, I improved supply chain forecasting and built data pipelines.

