At Accelerize360, I design and implement Salesforce solutions for Service Cloud, including Apex classes, triggers, schedulable jobs, and batch jobs. I also develop Lightning Web Components for call transcription, agent assistance, and case resolution dashboards.
I build Salesforce Amazon Connect integrations using REST APIs, Platform Events, and Asynchronous Apex to support telephony operations. My work also includes Salesforce administration and Salesforce Data Cloud solutions for unified customer data and real-time activation.
I implement Marketing Cloud customer journeys, email automation, and audience segmentation, and contribute to Agentforce implementations. In my QR Code Authentication for Certificates project, I created a certificate verification system used by more than 10 college clubs.
