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Abbass User

@abbassuser

Remote English tutor seeking customer support work, with experience guiding learners and resolving questions.

Lebanon
Message

What I'm looking for

I'm seeking a remote customer support role where my strong English, native Arabic, technical literacy, and service-focused approach can contribute to a positive customer experience.

As a Private Remote English Tutor, I communicate directly with learners to understand their questions, goals, and concerns, then provide clear, step-by-step guidance. I adapt my communication to different language levels and needs, manage remote sessions, and follow up with feedback.

At LOST NGO Lebanon, I supported learners from different backgrounds by answering questions and explaining information clearly. My computer science studies and development training have also given me technical literacy, including experience with Java, HTML, CSS, JavaScript, and SQL/SQLite.

Experience

Work history, roles, and key accomplishments

AT
Current

Web Development Intern

Arch Technologies

Oct 2026 - Present (0 months)

Completing practical web development training, building technical literacy useful for supporting users of digital products and services.

SE
Current

Private Remote English Tutor

Self-Employed

Sep 2023 - Present (3 years 1 month)

Communicate directly with learners to understand their questions, goals, and concerns, then provide clear step-by-step guidance. Adapt communication style to different personalities, language levels, and needs while maintaining a patient and professional experience.

OI

Java Development Intern

Oasis Infobyte

Sep 2026 - Oct 2026 (1 month)

Completed practical Java development work, strengthening troubleshooting, logical thinking, and technical problem-solving skills. Developed an Online Reservation System project using Java and SQLite, gaining familiarity with software workflows and data handling.

LL

Volunteer English Teacher

LOST NGO Lebanon

Jan 2025 - Jun 2025 (5 months)

Supported learners from different backgrounds by answering questions, explaining information clearly, and maintaining a respectful environment. Worked collaboratively with staff and volunteers while handling varied learner needs with patience, flexibility, and professionalism.

Education

Degrees, certifications, and relevant coursework

Lebanese International University logoLU

Lebanese International University

Bachelor of Science, Computer Science

Bachelor of Science in Computer Science from Lebanese International University, with relevant study in programming, algorithms, data structures, databases, software engineering, operating systems, artificial intelligence, and machine learning.

The TEFL Academy logoTA

The TEFL Academy

TEFL Level 5, English Language Teaching

Completed advanced training in English-language teaching methodology, lesson planning, classroom management, and communicative teaching.

freeCodeCamp logoFR

freeCodeCamp

Responsive Web Design, Web Development

Completed structured training in HTML, CSS, responsive layouts, and front-end web development fundamentals.

AS

Aspire

Aspire Leadership Program, Leadership

Completed leadership and professional-development training focused on communication, teamwork, and career readiness.

Tech stack

Software and tools used professionally

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