Receptionists Resume Examples & Templates
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Receptionists Resume Examples and Templates
Receptionist Resume Example and Template
Contact
+52 55 1234 5678
Skills
• Customer Service
• Microsoft Office Suite
• Multitasking
• Time Management
• Communication
• Organizational Skills
María López
Mexico City, Mexico
|
himalayas.app/@marialopez
Dedicated and organized Receptionist with over 5 years of experience in managing front office operations and enhancing customer satisfaction. Proven ability to handle multiple tasks efficiently and maintain a professional environment.
Professional Experience
Grupo Bimbo
Mexico City, MexicoReceptionist
Mar 2021 - Present- Managed front desk operations, greeting over 100 visitors daily and ensuring a positive first impression.
- Coordinated scheduling for meetings and conferences, optimizing use of office space.
- Implemented a new visitor management system that reduced check-in time by 30%.
Cemex
Monterrey, MexicoAdministrative Assistant
Jan 2019 - Feb 2021- Supported the administrative team with daily operations, including document preparation and data entry.
- Assisted in managing office supplies inventory, reducing costs by 15% through better vendor negotiations.
- Facilitated communication between departments to streamline project workflows.
Education
Universidad Nacional Autónoma de México
Mexico City, MexicoDiploma in Office Administration
2015 - 2017Completed a comprehensive program focusing on administrative procedures, customer service, and office management skills.
What's this resume sample doing right?
Strong introduction statement
The introduction clearly outlines your experience in managing front office operations and enhancing customer satisfaction. This concise summary effectively positions you as a qualified candidate for the receptionist role.
Effective use of quantifiable results
Your experience at Grupo Bimbo highlights a 30% reduction in check-in time due to a new visitor management system. This showcases your impact and ability to improve efficiency, which is crucial for a receptionist.
Relevant skills listed
You include essential skills like 'Customer Service' and 'Time Management.' These align well with the receptionist role and demonstrate your ability to perform key tasks required by employers.
Clear structure and readability
The resume follows a logical structure, making it easy for hiring managers to navigate. Sections like experiences and education are clearly defined, enhancing overall readability.
How could we improve this resume sample?
Lacks specific achievements in some roles
While your current role shows a significant achievement, your position as an Administrative Assistant lacks similar quantifiable results. Adding specific metrics could strengthen this section and better highlight your contributions.
Generic skills section
The skills listed are valuable, but they could be more tailored. Including specific tools or software, such as 'CRM systems' or 'calendar management tools,' could enhance your appeal for the receptionist role.
Limited use of action verbs
Some bullet points in your experience section could benefit from stronger action verbs. Using words like 'Enhanced' or 'Streamlined' could add more impact to your achievements and responsibilities.
No mention of language skills
If you speak any additional languages, especially in a diverse place like Mexico City, mentioning them would be beneficial. This can set you apart as a candidate who can handle a broader range of customer interactions.
Senior Receptionist Resume Example and Template
Thandiwe Moyo
Johannesburg, South Africa • [email protected] • +27 21 555 1234 • himalayas.app/@thandiwemoyo
Professional summary
Education
Experience
- Oversaw front desk operations, greeting an average of 100+ clients daily
- Improved guest satisfaction ratings by 30% through effective communication and problem-solving
- Trained and supervised a team of 3 junior receptionists, enhancing team productivity
- Managed scheduling and appointment coordination for a busy office with 50+ staff
- Implemented a new electronic filing system that reduced retrieval time by 40%
- Handled customer inquiries and complaints, achieving a resolution rate of 95%
Skills
Technical: Customer Service, Office Management, Communication, Scheduling, Team Leadership
What's this resume sample doing right?
Strong quantifiable achievements
The resume highlights impressive results, such as a 30% improvement in guest satisfaction ratings and a 40% reduction in retrieval time for documents. These metrics showcase the candidate's ability to enhance operations, which is essential for a receptionist role.
Well-structured work experience
The experience section is organized clearly with bullet points, making it easy to read. Each job includes relevant duties and achievements, demonstrating the candidate's capabilities effectively for the receptionist position.
Relevant skills listed
The skills section includes key competencies like 'Customer Service' and 'Office Management.' These skills align well with the expectations for a receptionist, showing the candidate's preparedness for the role.
Concise and clear introduction
The introduction summarizes the candidate's experience and skills succinctly. It effectively captures attention and sets a professional tone, which is important for a receptionist position.
How could we improve this resume sample?
Limited use of industry-specific keywords
The resume could benefit from more industry-specific keywords related to receptionists, such as 'multi-line phone systems' or 'customer management software.' Adding these would improve ATS compatibility and visibility in searches.
Missing professional summary
A more detailed professional summary could better highlight the candidate's unique value. Including specific examples of past successes or personal attributes would strengthen the application for receptionist roles.
Skills section lacks specific tools
The skills section mentions general skills but doesn't specify tools like 'Microsoft Office' or 'CRM software.' Including these would present a more complete picture of the candidate's technical abilities relevant to the job.
No mention of certifications
If the candidate has any relevant certifications, such as in customer service or office administration, they should be included. This could enhance credibility and differentiation from other applicants in a similar role.
Front Desk Coordinator Resume Example and Template
Michael Johnson
Toronto, ON • [email protected] • +1 (416) 123-4567 • himalayas.app/@michaeljohnson
Professional summary
Education
Experience
- Managed daily front desk operations, ensuring a welcoming and efficient check-in and check-out process for over 200 guests daily
- Developed and implemented guest feedback procedures, resulting in a 25% increase in overall guest satisfaction scores
- Trained and supervised a team of 10 front desk staff, improving departmental performance and service levels
- Assisted guests with check-in/check-out procedures, managing reservations and inquiries efficiently
- Handled guest complaints and resolved issues, contributing to a 15% reduction in guest complaints
- Coordinated with housekeeping and maintenance teams to ensure guest room readiness and satisfaction
Skills
Technical: Customer Service, Conflict Resolution, Team Management, Reservation Systems, Communication Skills
What's this resume sample doing right?
Strong quantifiable achievements
The resume highlights achievements like a 25% increase in guest satisfaction scores and a 15% reduction in complaints. These metrics clearly demonstrate the candidate's positive impact in previous roles, which is essential for a receptionist position.
Relevant experience in hospitality
With over 5 years in hospitality management, including a current role as a Front Desk Coordinator, the candidate shows they possess the necessary experience to handle front desk operations effectively, aligning well with the requirements of a receptionist.
Clear and concise introduction
The introduction succinctly outlines the candidate's experience and skills in hospitality management. This clarity helps frame the resume effectively for a receptionist role, drawing attention to their qualifications right away.
Well-structured experience section
The work experience section uses bullet points for clarity and impact, making it easy to read. Each point focuses on responsibilities and achievements relevant to the receptionist role, enhancing overall readability.
How could we improve this resume sample?
Lacks specific technical skills
The skills section could benefit from including specific software or tools commonly used in receptionist roles, such as 'Microsoft Office' or 'Hotel Management Systems.' This would better align with job descriptions and improve ATS matching.
Generic job title
The title 'Front Desk Coordinator' is clear, but using 'Receptionist' in the summary or job title could make it more aligned with the target job role. This minor adjustment will help catch the attention of recruiters looking for a receptionist.
Limited use of industry keywords
The resume could incorporate more industry-specific keywords found in receptionist job postings. Terms like 'guest relations' or 'front office management' could enhance the chances of passing ATS filters.
No mention of language skills
If the candidate speaks multiple languages, including this information could be beneficial. Language skills are valuable in hospitality and can set candidates apart in a receptionist role.
Lead Receptionist Resume Example and Template
Li Wei
Beijing, China • [email protected] • +86 138 0013 4567 • himalayas.app/@liwei
Professional summary
Education
Experience
- Managed front desk operations, ensuring exceptional service for over 300 guests daily
- Trained and supervised a team of 10 receptionists, improving service efficiency by 30%
- Implemented a new check-in system that reduced wait times by 40%
- Provided outstanding guest services and handled inquiries effectively, achieving a 95% guest satisfaction rate
- Assisted in the coordination of events and group bookings, increasing revenue by 15%
- Maintained accurate records of guest information and transactions
Skills
Technical: Customer Service, Team Leadership, Front Desk Operations, Problem Solving, Event Coordination, Multilingual Communication
What's this resume sample doing right?
Strong leadership experience
The resume effectively highlights Li Wei's role as Lead Receptionist, showcasing leadership in training a team of 10 receptionists. This is crucial for a Receptionist role, as leadership skills can enhance team dynamics and service quality.
Quantifiable achievements
Li's achievements are backed by solid numbers, such as improving service efficiency by 30% and reducing wait times by 40%. These quantifiable results clearly demonstrate the impact of their work in front desk operations, making them a strong fit for the Receptionist position.
Comprehensive skill set
The skills section includes essential qualifications like 'Customer Service' and 'Front Desk Operations'. These are directly relevant to the Receptionist role, showing that Li possesses the necessary expertise to excel in this position.
How could we improve this resume sample?
Summary could be more tailored
The summary mentions experience and skills but could be more focused on specific attributes that highlight Li's fit for a Receptionist role. Adding phrases like 'committed to enhancing guest experiences' would better align with the job title.
Lacks specific technical skills
The resume doesn't mention specific software or systems used in front desk operations. Including familiarity with hotel management software or reservation systems would strengthen Li's candidacy for the Receptionist role.
Experience section needs more detail
While the experiences are impressive, expanding on the responsibilities in each role could provide deeper insights. For instance, describing interactions with guests or handling difficult situations would paint a fuller picture of Li's capabilities.
Office Administrator Resume Example and Template
Contact
+39 02 1234 5678
Skills
• Office Management
• Scheduling
• Document Management
• Vendor Relations
• Data Entry
• Time Management
Luca Rossi
Milan, Italy
|
himalayas.app/@lucarossi
Detail-oriented Office Administrator with over 5 years of experience in managing office operations and improving organizational efficiency. Proven track record of implementing effective administrative processes and supporting team performance in fast-paced environments.
Professional Experience
GlobalTech Solutions
Milan, ItalyOffice Administrator
Mar 2020 - Present- Streamlined office procedures, resulting in a 30% increase in operational efficiency
- Managed scheduling and coordination for a team of 50+ employees, ensuring optimal resource allocation
- Implemented a digital filing system that reduced paperwork by 40% and improved document retrieval times
Innovatech
Rome, ItalyAdministrative Assistant
Jan 2018 - Feb 2020- Assisted in managing office supplies and inventory, reducing costs by 20% through vendor negotiation
- Coordinated travel arrangements and meetings for senior management, ensuring seamless logistics
- Developed training materials for new hires, improving onboarding efficiency by 25%
Education
University of Milan
Milan, ItalyBachelor's in Business Administration
2014 - 2018Concentration in management and organizational behavior, with coursework in office administration and human resources.
What's this resume sample doing right?
Strong experience section
The work experience section highlights specific achievements like a 30% increase in operational efficiency. This directly shows your effectiveness, which is important for a receptionist role where efficiency is key.
Quantifiable results
You effectively use numbers throughout your resume, such as reducing paperwork by 40%. This demonstrates your impact in previous roles and aligns well with the expectations for a receptionist.
Relevant skills listed
Your skills such as 'Office Management' and 'Scheduling' are highly relevant to a receptionist position. This helps in matching your resume with job postings that require these key competencies.
Clear and concise summary
The summary provides a solid overview of your experience and strengths. It sets a positive tone and captures your value as a candidate for a receptionist role.
How could we improve this resume sample?
Lacks specific receptionist duties
Your resume could benefit from including specific tasks related to receptionist roles, like answering phones or greeting visitors. This would better demonstrate your fit for the position.
Limited soft skills
The skills section could include more soft skills, like 'communication' or 'customer service.' These are essential for a receptionist and would strengthen your application.
Generic job title
The job title 'Office Administrator' might not resonate as strongly with hiring managers looking for a receptionist. Consider highlighting relevant receptionist experience more prominently.
No direct mention of customer interaction
You should include instances where you interacted with clients or customers. Receptionists often work directly with the public, so showcasing this experience would be beneficial.
1. How to write a Receptionists resume
Navigating the job market as a receptionist can be tough, especially with so many applicants vying for the same position. How can you ensure your resume captures the attention of hiring managers? They care about your ability to communicate effectively and support office operations, not just your job titles. Unfortunately, many job seekers tend to focus too heavily on listing responsibilities instead of showcasing their actual contributions.
This guide will help you craft a resume that stands out by emphasizing your skills and achievements. For instance, instead of saying you 'answered phones,' you’ll learn to express how you 'managed an average of 50 calls daily, maintaining a 95% customer satisfaction rating.' We'll cover essential sections like your work experience and resume summary. By the end, you'll have a polished resume that clearly demonstrates your value as a receptionist.
Use the right format for a Receptionists resume
When crafting a resume for a receptionist position, the chronological format works best. This format highlights your work history in reverse order, making it easy for employers to see your most recent experience first. If you've had a steady career progression in reception or administrative roles, this format showcases your growth and reliability.
If you have gaps in employment or are changing careers, consider a functional or combination format. These formats allow you to emphasize your skills over your job history. Whichever format you choose, ensure it's ATS-friendly—use clear sections and avoid columns or complex graphics.
Craft an impactful Receptionists resume summary
Your resume summary is a snapshot of your professional background. For experienced receptionists, focus on a summary that highlights your years of experience, key skills, and notable achievements. For entry-level candidates or career changers, an objective statement may be more fitting, showcasing your eagerness to learn and contribute.
A strong summary formula for receptionists is: '[Years of experience] + [Specialization] + [Key skills] + [Top achievement]'. This approach effectively communicates your value to potential employers.
Good resume summary example
Experienced receptionist with over 5 years in fast-paced office environments, skilled in managing calls and scheduling appointments. Recognized for improving client satisfaction by 20% through effective communication.
This works because it clearly states experience, demonstrates key skills, and quantifies an achievement, making it compelling for employers.
Bad resume summary example
Motivated individual looking for a receptionist position to utilize my skills and gain experience.
This fails because it lacks specifics about experience or skills. It doesn’t provide any information that sets the candidate apart.
Highlight your Receptionists work experience
List your work experience in reverse chronological order, including your job title, company name, and employment dates. Use bullet points to describe your responsibilities, starting each point with strong action verbs. This helps emphasize your contributions instead of just listing duties. Quantifying your achievements with metrics can also have a significant impact.
For example, instead of saying you were 'responsible for answering phones,' you could say you 'managed an average of 50 calls daily, ensuring timely responses.' Consider using the STAR method (Situation, Task, Action, Result) to structure your bullet points for clarity.
Good work experience example
Managed an average of 50 incoming calls daily, ensuring timely responses and maintaining a 95% customer satisfaction rating.
This works because it starts with a strong action verb, quantifies the impact, and shows a clear result in customer satisfaction.
Bad work experience example
Answered phones and scheduled appointments for clients.
This fails because it’s vague and lacks quantifiable measures. It doesn’t highlight the candidate's impact or efficiency.
Present relevant education for a Receptionists
Include your educational background with details like school name, degree, and graduation year. For recent graduates, make this section more prominent and consider including your GPA or relevant coursework. For experienced receptionists, this section can be less prominent, and it’s often acceptable to omit your GPA.
Don't forget to include any certifications relevant to the role, like administrative certifications or customer service training, either in this section or in a dedicated one.
Good education example
O'Conner Community College, Associate Degree in Office Administration, Graduated May 2022.
This works because it’s clear, concise, and includes relevant details that support the application for a receptionist position.
Bad education example
Graduated from high school.
This fails because it lacks detail and relevance. It’s too minimal for a role that requires strong administrative skills.
Add essential skills for a Receptionists resume
Technical skills for a Receptionists resume
Soft skills for a Receptionists resume
Include these powerful action words on your Receptionists resume
Use these impactful action verbs to describe your accomplishments and responsibilities:
Add additional resume sections for a Receptionists
Consider including additional sections like certifications, projects, or volunteer experience that demonstrate relevant skills. These sections can enhance your application by showcasing your dedication to the role and making your resume stand out.
For receptionists, including language skills can also be beneficial, especially in diverse workplaces.
Good example
Certified Administrative Professional (CAP), earned June 2023, demonstrating advanced office management skills.
This works because it shows a commitment to professional development and adds value to the candidate's profile.
Bad example
Volunteer at local charity.
This fails because it lacks specific details about what was done. It doesn’t convey any relevant skills or achievements.
2. ATS-optimized resume examples for a Receptionists
Applicant Tracking Systems, or ATS, are software tools used by companies to filter job applications. They scan resumes for keywords and formats, helping employers narrow down candidates quickly. Optimizing your resume for a receptionist role is crucial because a poorly formatted resume could get rejected before it even reaches a human reviewer.
To make sure your resume gets through, follow these best practices:
- Use standard section titles like 'Work Experience,' 'Education,' and 'Skills'.
- Incorporate relevant keywords from receptionist job descriptions, such as 'customer service,' 'multitasking,' and 'communication skills.'
- Avoid complex formatting like tables or images, which ATS can struggle to read.
- Stick to standard, readable fonts like Arial or Times New Roman.
- Save your file in a simple format like .docx or PDF, steering clear of heavily designed layouts.
Common mistakes include using creative synonyms instead of exact keywords from job descriptions. Also, relying on headers or footers might cause your important information to get overlooked. Make sure to include critical keywords related to skills and tools relevant to the receptionist position.
ATS-compatible example
Work Experience:
Receptionist at Tandy Bechtelar DDS
June 2021 - Present
- Managed a high volume of incoming calls, providing excellent customer service.
- Scheduled appointments and maintained office calendar efficiently.
- Assisted in managing patient records and handling billing inquiries.
Why this works: This example uses clear language and relevant keywords that match what employers look for in a receptionist. It highlights key responsibilities and skills, making it easy for ATS to recognize the candidate's suitability for the role.
ATS-incompatible example
Experience:
Reception at Strosin-Hand
- Answered phones and did customer things.
- Juggled many tasks and kept the office running smoothly.
- Took care of patient papers and money-related stuff.
Why this fails: This example uses vague language and avoids specific keywords that ATS looks for. Phrases like 'customer things' and 'money-related stuff' aren't clear and won't help the resume get noticed.
3. How to format and design a Receptionists resume
When you're putting together a resume for a receptionist role, choosing a clean and professional template is key. A reverse-chronological layout usually works best. It highlights your work history in a clear way, making it easy for hiring managers to see your relevant experience at a glance.
Keep your resume concise, ideally one page, especially if you're early in your career. If you have extensive experience, you might stretch to two pages, but make sure every word counts. Your objective is to show how you can support the team efficiently.
For font choices, stick to professional options like Calibri or Arial in sizes 10-12pt for body text and 14-16pt for headings. Make sure there's enough white space to avoid a cluttered look. Using clear section headings will help guide the reader, and remember, simple formatting typically works better for Applicant Tracking Systems (ATS) and human readers alike.
Well formatted example
Contact Information
Mckenzie Hammes
123 Main St.
Your City, ST 12345
[email protected]
(123) 456-7890
Experience
Receptionist
Cummings Group
June 2020 - Present
- Greeted visitors and managed phone communications
- Scheduled appointments and maintained calendars
- Assisted with administrative tasks and document management
This format uses clear headings, professional font choices, and plenty of white space. It’s easy to read and ATS-friendly.
Poorly formatted example
Contact Info: Guillermo O'Hara; 456 Elm St.; Your City, ST 67890; [email protected]; (987) 654-3210
Work Experience:
Receptionist at Walsh and Sons (2019-Present)
- Handling calls, scheduling, and office organization.
This layout has a cluttered look with no clear separation of sections. It also mixes formats and lacks enough white space, making it hard to read. This could confuse ATS and human readers alike.
4. Cover letter for a Receptionists
Writing a tailored cover letter is key when applying for a receptionist position. This letter complements your resume and shows your genuine interest in the job. It helps you stand out among other candidates.
Your cover letter should include a few important sections:
- Header: Include your contact information, the hiring manager's contact info if you know it, and the date.
- Opening Paragraph: Start strong! Mention the specific receptionist position you’re applying for. Share your enthusiasm for the role and the company. Briefly state your most compelling qualification or where you found the job listing.
- Body Paragraphs: Connect your experience to the job requirements. Highlight key skills, relevant experiences, and specific achievements. Use keywords from the job description to tailor your content.
- Closing Paragraph: Conclude by reiterating your interest in the role and the company. Express confidence in your ability to contribute. Include a clear call to action, asking for an interview or further discussion. Thank the reader for their time.
Maintain a professional, confident, and enthusiastic tone throughout. Customize each letter for the specific application you’re submitting.
Sample a Receptionists cover letter
Dear Hiring Team,
I am excited to apply for the receptionist position at ABC Corporation. I found the job listing on your careers page, and I believe my background in customer service makes me a great fit for your team.
In my previous role at XYZ Company, I managed front desk operations and supported a team of 20 staff members. I handled incoming calls and scheduled appointments, ensuring a smooth workflow. My ability to resolve issues promptly improved our client satisfaction scores by 15% over six months.
I am skilled in various office software and have excellent communication abilities. I thrive in busy environments and enjoy helping others, which makes me eager to contribute to the welcoming atmosphere at ABC Corporation.
Thank you for considering my application. I am looking forward to the opportunity to discuss how I can support your team as a receptionist. Please feel free to contact me to schedule an interview.
Sincerely,
Jane Doe
5. Mistakes to avoid when writing a Receptionists resume
Creating a resume for a receptionist position requires careful attention to detail. You want to present your skills and experiences clearly, showcasing your ability to manage front desk operations smoothly.
Avoiding common mistakes can set you apart from other candidates and help you make a great first impression.
Avoid vague job descriptions
Mistake Example: "Handled customer inquiries at the front desk."
Correction: Be specific about your duties and achievements. Instead, write: "Managed over 50 customer inquiries daily, providing information on services and directing calls to appropriate departments."
Generic resumes don't impress
Mistake Example: "I am a dedicated employee looking for a job."
Correction: Tailor your resume to the job you're applying for. Instead, write: "As a receptionist, I excel at multitasking and creating a welcoming environment for clients at XYZ Company."
Typos and grammar errors can hurt your chances
Mistake Example: "Recieved and managed incoming calls."
Correction: Proofread your resume carefully. A better example would be: "Received and managed incoming calls with professionalism and clarity."
Overstating or understating your skills
Mistake Example: "I am fluent in all office software."
Correction: Be honest about your skills. Instead, write: "Proficient in Microsoft Office, including Word, Excel, and Outlook, with experience using scheduling software like Calendly."
Including irrelevant information
Mistake Example: "Hobbies include hiking and painting."
Correction: Focus on relevant experience and skills. Instead, write: "Experience managing the office supply inventory and coordinating scheduling for team meetings."
6. FAQs about Receptionists resumes
Creating a resume for a receptionist position requires highlighting your communication skills, organizational abilities, and customer service experience. Here are some frequently asked questions and tips to help you craft a strong resume.
What skills should I include on my receptionist resume?
What skills should I include on my receptionist resume?
Focus on skills like:
- Excellent communication
- Organizational skills
- Customer service orientation
- Proficiency in office software
- Multi-tasking
These are key to impressing potential employers.
What's the best format for a receptionist resume?
What's the best format for a receptionist resume?
A chronological format works best. Start with your most recent job and list previous positions in reverse order. This format helps employers see your career progression clearly.
How long should my receptionist resume be?
How long should my receptionist resume be?
Keep it to one page. Focus on relevant experience and skills to make it easy for hiring managers to scan.
How can I showcase my customer service experience?
How can I showcase my customer service experience?
Use bullet points to detail your past roles. Include specific examples of how you handled customer inquiries, resolved issues, or improved service satisfaction.
Should I include certifications on my resume?
Should I include certifications on my resume?
Yes! If you have relevant certifications, like CPR or customer service training, include them. They can set you apart from other candidates.
Pro Tips
Highlight Relevant Experience
List any previous receptionist roles or administrative positions. Emphasize tasks that relate to the job description, such as managing phone calls or greeting visitors.
Use Action Verbs
Start bullet points with action verbs like 'managed', 'coordinated', and 'assisted'. This makes your contributions sound more impactful and engaging.
Tailor Your Resume
Customize your resume for each job application. Match your skills and experiences with the specific requirements mentioned in the job listing.
7. Key takeaways for an outstanding Receptionists resume
Creating a strong resume for a receptionist role is essential to catch an employer's eye. Here are some key takeaways to help you craft an effective resume:
- Use a clean, professional format that’s easy to read and ATS-friendly.
- Highlight your relevant skills such as communication, organization, and customer service tailored to the receptionist position.
- Employ strong action verbs and quantify your achievements whenever possible, like mentioning your ability to handle a high volume of calls.
- Optimize your resume with job-relevant keywords that align with the receptionist role to ensure it passes ATS filters.
Remember, your resume is your first impression, so take your time to make it shine. Consider using resume-building tools or templates to get started.
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