Desk Receptionist Resume Examples & Templates
5 free customizable and printable Desk Receptionist samples and templates for 2025. Unlock unlimited access to our AI resume builder for just $9/month and elevate your job applications effortlessly. Generating your first resume is free.
Desk Receptionist Resume Examples and Templates
Junior Desk Receptionist Resume Example and Template
Luis Martinez
Cancun, Mexico • [email protected] • +52 55 1234 5678 • himalayas.app/@luismartinez
Professional summary
Education
Experience
- Managed front desk operations during peak hours, ensuring efficient check-in and check-out processes for over 100 guests daily.
- Resolved guest inquiries and complaints promptly, achieving a 95% satisfaction rating in customer feedback surveys.
- Coordinated with housekeeping and maintenance teams to facilitate timely room readiness and guest requests.
- Assisted in managing reservations and guest inquiries, contributing to a 15% increase in repeat bookings.
- Maintained accurate records of guest information and transactions using hotel management software.
- Provided concierge services, including booking tours and recommending local attractions.
Skills
Technical: Customer Service, Front Desk Operations, Reservation Management, Problem Solving, Communication
What's this resume sample doing right?
Strong introductory statement
The introduction outlines your experience and skills clearly, making a solid first impression. It emphasizes your 2 years in hospitality, which is essential for a desk receptionist role.
Quantified achievements in work experience
Your experience at Hotel Grand Fiesta showcases a 95% satisfaction rating and managing over 100 guests daily. This solidly demonstrates your impact and effectiveness in the role.
Relevant skills listed
The skills section includes key competencies like 'Customer Service' and 'Front Desk Operations,' which align well with the expectations for a desk receptionist position.
Clear work experience descriptions
The descriptions under each job provide specific duties and achievements. This clarity helps hiring managers quickly see your relevant experience in a desk receptionist role.
How could we improve this resume sample?
Lacks a clear summary of key skills
A brief summary highlighting your top skills related to the desk receptionist role could strengthen your resume. Consider adding specific software proficiencies or customer service approaches you excel at.
No specific technical skills mentioned
While your skills section is solid, mentioning software or tools commonly used in hotel management, like Opera or Micros, would enhance your appeal to potential employers.
Limited education details
The education section could benefit from adding relevant coursework or projects that relate directly to front desk operations and customer service to show your preparation for this role.
Missing a professional email format
Using a more professional email format (like your name) instead of a generic one can enhance your credibility. This small change can help present a more polished image to employers.
Desk Receptionist Resume Example and Template
Contact
+27 21 123 4567
Skills
• Customer Service
• Administrative Skills
• Multitasking
• Microsoft Office
• Problem Solving
• Communication
Nandi Mokoena
Cape Town, South Africa
|
himalayas.app/@nandimokoena
Dedicated Desk Receptionist with over 5 years of experience in hospitality. Proven ability to manage front desk operations, provide exceptional service, and handle guest inquiries efficiently while maintaining a welcoming environment.
Professional Experience
Hilton Hotels
Cape Town, South AfricaDesk Receptionist
Mar 2021 - Present- Managed check-in and check-out processes for over 200 guests daily, ensuring a seamless experience.
- Handled guest inquiries and complaints, achieving a 95% satisfaction rate based on feedback surveys.
- Coordinated with housekeeping and maintenance teams to ensure high standards of service and facility upkeep.
Marriott International
Johannesburg, South AfricaFront Desk Agent
Jan 2018 - Feb 2021- Assisted in managing front office operations, handling reservations and inquiries for a high-volume hotel.
- Trained new reception staff on hotel policies and customer service protocols.
- Implemented a new filing system that improved document retrieval times by 30%.
Education
Cape Peninsula University of Technology
Cape Town, South AfricaDiploma in Hospitality Management
2015 - 2017Comprehensive program focusing on front office management, guest relations, and hospitality operations.
What's this resume sample doing right?
Strong experience in hospitality
Your experience at Hilton Hotels showcases your ability to manage front desk operations effectively. Handling over 200 guests daily highlights your capacity to work in a busy environment, which is crucial for a Desk Receptionist.
Quantifiable achievements
The mention of a 95% satisfaction rate from guest feedback surveys demonstrates your commitment to excellent service. This kind of quantifiable result resonates well with potential employers looking for effective receptionists.
Relevant skills listed
You've included essential skills like customer service and multitasking. These skills are directly relevant to the Desk Receptionist role, showing that you understand what's needed to succeed in this position.
Clear and concise introduction
Your introduction effectively summarizes your experience and strengths. It captures the essence of your qualifications, making it easy for hiring managers to see your value as a Desk Receptionist.
How could we improve this resume sample?
Lacks specific technical skills
While you list Microsoft Office as a skill, including specific software tools used in hospitality, like booking systems, would strengthen your resume. Tailoring this to match industry expectations can improve your chances.
Limited use of industry keywords
The resume could benefit from more keywords commonly found in Desk Receptionist job descriptions, such as 'guest relations' or 'front desk management.' Adding these can help with ATS optimization.
No mention of language skills
If you speak multiple languages, adding this information can enhance your appeal as a Desk Receptionist. In hospitality, language skills often play a significant role in customer interactions.
Experience section could be more detailed
While your responsibilities are clear, you could enhance your experience section by adding more details about the specific tasks you performed. This can help paint a fuller picture of your capabilities.
Senior Desk Receptionist Resume Example and Template
Contact
+61 2 1234 5678
Skills
• Customer Service
• Conflict Resolution
• Team Leadership
• Reservation Systems
• Multitasking
Emily Johnson
Sydney, NSW
|
himalayas.app/@emilyjohnson
Dynamic and detail-oriented Senior Desk Receptionist with over 6 years of experience in hospitality and customer service. Proven ability to manage front desk operations efficiently while providing exceptional guest experiences. Skilled in conflict resolution and adept at handling high-pressure situations.
Professional Experience
Sydney Hotels Group
Sydney, NSWSenior Desk Receptionist
Mar 2020 - Present- Managed front desk operations and supervised a team of 5 receptionists, ensuring high standards of guest service.
- Resolved guest complaints effectively, achieving a 95% satisfaction rating in customer feedback surveys.
- Implemented a new check-in process that reduced wait times by 30%.
Harbour View Hotel
Sydney, NSWDesk Receptionist
Jan 2018 - Feb 2020- Provided front desk services including check-in/check-out, reservations management, and guest assistance.
- Streamlined communication between departments, improving overall hotel operations.
- Trained and mentored new staff on customer service protocols and hotel procedures.
Education
TAFE NSW
Sydney, NSWCertificate IV in Hospitality
2016 - 2017Completed coursework focused on front office operations, customer service, and hospitality management.
What's this resume sample doing right?
Strong experience in customer service
Your extensive background in hospitality and customer service stands out. With over 6 years of experience, including managing a front desk, this aligns perfectly with the desk receptionist role.
Quantifiable achievements
You effectively use numbers to showcase accomplishments, like achieving a 95% satisfaction rating and reducing wait times by 30%. This is impactful for potential employers looking for results-oriented candidates.
Relevant skills listed
Your skills, such as conflict resolution and multitasking, are directly relevant to a desk receptionist role. This makes it easier for hiring managers to see your fit for the position at a glance.
How could we improve this resume sample?
Intro could be more tailored
Your intro is strong, but it could be more focused on the specific desk receptionist duties. Adding phrases like 'efficient front desk management' could better connect your skills to the job title.
Experience descriptions could be enhanced
The experience section is solid, but consider using more action verbs and specific outcomes for each role. For example, mention how your supervision improved team performance or guest satisfaction.
Education description is minimal
The education section could benefit from more detail. Highlight specific relevant coursework or skills obtained during your Certificate IV in Hospitality that would apply to a desk receptionist role.
Front Desk Supervisor Resume Example and Template
Thandiwe Nkosi
Cape Town, South Africa • [email protected] • +27 21 123 4567 • himalayas.app/@thandiwenkosi
Professional summary
Education
Experience
- Managed a team of 10 front desk staff, improving service efficiency by 30% through training and performance management.
- Implemented a new check-in system that reduced wait times by 25% and enhanced guest experience.
- Handled guest complaints and inquiries, achieving a satisfaction rating of over 95% in guest surveys.
- Provided exceptional customer service to hotel guests, addressing their needs and ensuring a pleasant stay.
- Assisted in training new front desk staff, contributing to a cohesive team environment.
- Handled bookings and reservations using Opera PMS, increasing accuracy in guest data management.
Skills
Technical: Customer Service, Team Leadership, Conflict Resolution, PMS Software (Opera), Training & Development, Time Management
What's this resume sample doing right?
Strong quantifiable results
The resume highlights impressive achievements, like improving service efficiency by 30% and reducing wait times by 25%. These quantifiable results showcase the candidate's effectiveness, which is essential for a Desk Receptionist role.
Relevant experience in customer service
With over 5 years in hospitality, particularly in roles like Front Desk Supervisor and Agent, the candidate demonstrates extensive experience in customer service. This directly aligns with the expectations for a Desk Receptionist.
Effective use of action verbs
The resume uses strong action verbs like 'Managed', 'Implemented', and 'Handled'. This choice of language conveys a proactive approach, which is attractive for the Desk Receptionist position.
How could we improve this resume sample?
Lacks a tailored summary
The summary could be more focused on the Desk Receptionist role. Adjusting it to emphasize relevant skills and experiences specifically for this position would make it more compelling.
Skills section could include more keywords
While the skills listed are relevant, adding specific keywords related to the Desk Receptionist role, such as 'Front Office Management' or 'Guest Check-in Procedures', will help with ATS matching.
Education details could be more concise
The education section provides a good overview but could be streamlined. A shorter description focusing on key aspects relevant to the Desk Receptionist role would improve clarity and impact.
Front Office Manager Resume Example and Template
Anna Müller
Dynamic Front Office Manager with over 6 years of experience in hospitality management, dedicated to enhancing guest experiences and optimizing front desk operations. Proven track record in leading teams, improving service quality, and implementing efficient processes in luxury hotel establishments.
Experience
- Successfully managed a team of 20 front desk staff, achieving a 15% increase in guest satisfaction scores.
- Implemented new check-in/check-out procedures, reducing wait times by 30%.
- Coordinated with housekeeping and maintenance for seamless operations, leading to improved service efficiency.
- Assisted in managing front office operations for a 300-room hotel, contributing to a 10% increase in annual revenue.
- Trained and developed new staff, improving team performance and service delivery.
- Handled guest complaints and feedback effectively, maintaining a positive hotel reputation.
Education
Skills
What's this resume sample doing right?
Strong quantifiable achievements
The resume highlights specific accomplishments, like a 15% increase in guest satisfaction and a 30% reduction in wait times. These figures clearly demonstrate the candidate's effectiveness in previous roles, which is vital for a Desk Receptionist who needs to ensure guest satisfaction.
Relevant experience in hospitality
Anna's extensive background in hospitality management, particularly in front office roles, aligns well with the responsibilities of a Desk Receptionist. Her experience in managing teams and enhancing guest experiences adds significant value to her candidacy.
Clear and concise introduction
The introduction effectively summarizes Anna's experience and skills, making it immediately clear how she can contribute to a Desk Receptionist role. It highlights her commitment to guest service, which is essential for this position.
How could we improve this resume sample?
Lacks specific keywords for Desk Receptionist
The resume could benefit from incorporating keywords directly related to Desk Receptionist roles, such as 'check-in procedures' or 'customer service excellence'. This would improve its visibility in ATS and appeal more to hiring managers.
No mention of specific technical skills
While the skills section includes important soft skills, it lacks specific technical skills like familiarity with reservation systems or front desk software. Adding these would better match the expectations for a Desk Receptionist position.
Experience section could be more tailored
The work experience section mentions management roles, which may not directly relate to a Desk Receptionist position. Focusing more on front desk tasks and customer interactions would enhance relevance to the job.
1. How to write a Desk Receptionist resume
Landing a desk receptionist position can be tough, especially when you're up against many applicants with similar backgrounds. How can you make your resume catch a hiring manager's eye? They want to see how you can enhance their front desk operations, not just a list of duties. Unfortunately, many job seekers focus too much on generic skills rather than showcasing their unique contributions.
This guide will help you create a resume that effectively highlights your strengths and achievements. For instance, instead of saying you answered phones, you could mention managing a busy front desk and improving response times. You'll learn how to structure your work experience and summary sections to reflect your value. By the end, you'll have a standout resume that tells your professional story.
Use the right format for a Desk Receptionist resume
When crafting a resume, you'll want to pick a format that suits your experience and highlights your strengths. The chronological format is great for those with steady career growth, especially if you have relevant experience as a desk receptionist. If you're switching careers or have gaps in your employment, consider a functional or combination format to focus on skills rather than a timeline. Whichever format you choose, ensure it's ATS-friendly by keeping clear sections and avoiding columns, tables, or complex graphics.
- Chronological: Best for steady career progression.
- Functional: Ideal for career changers or gaps.
- Combination: Merges both formats to highlight skills and experience.
Craft an impactful Desk Receptionist resume summary
Your resume summary sets the tone for your application, summarizing your skills and experience in a few sentences. For those with experience, a summary is key. For entry-level candidates or career changers, an objective statement works better. A strong summary formula is: '[Years of experience] + [Specialization] + [Key skills] + [Top achievement]'. This helps employers quickly see your value.
For a desk receptionist, highlight skills like customer service, communication, and multitasking. Mentioning specific achievements, like improving office efficiency, can make a strong impact.
Good resume summary example
Dedicated receptionist with over 5 years of experience in managing front desk operations at Satterfield, Farrell and Simonis. Skilled in customer service, scheduling, and office administration. Successfully reduced wait times by 30% through improved appointment scheduling.
Why this works: This summary effectively showcases experience, key skills, and a quantifiable achievement, illustrating the candidate's value.
Bad resume summary example
Motivated individual seeking to work as a receptionist. I have good communication skills and enjoy helping people.
Why this fails: This summary is vague and lacks specifics about experience and achievements. It doesn't effectively highlight what makes the candidate a good fit for the role.
Highlight your Desk Receptionist work experience
When listing your work experience, always use reverse-chronological order. Start with a clear job title, followed by the company name and dates of employment. This helps employers quickly understand your career path. Use bullet points to detail your responsibilities, starting each with strong action verbs. Quantifying your impact, like 'Managed 50+ calls daily', showcases your skills better than saying 'Responsible for answering phones'. The STAR method (Situation, Task, Action, Result) can also help you structure your bullet points.
Good work experience example
Managed front desk operations at Miller, Schuppe and Bernhard, handling over 75 calls daily and greeting clients. Implemented a new scheduling system that reduced appointment overlap by 25%.
Why this works: This example uses action verbs, quantifies achievements, and clearly outlines responsibilities, showing the candidate's effectiveness as a receptionist.
Bad work experience example
Answered phones and helped clients at Russel LLC. Scheduled appointments and kept the front desk organized.
Why this fails: This lacks detail and quantification. It doesn't communicate the candidate's impact or specific contributions to the role.
Present relevant education for a Desk Receptionist
In this section, include your school name, degree, and graduation year or expected date. For recent graduates, make your education more prominent. You might want to include your GPA or relevant coursework if it's impressive. For those with more experience, education can be less prominent, and GPA is often omitted. Don’t forget to list any relevant certifications, like customer service training, in this section or a separate one.
Good education example
Associate of Arts in Business Administration
City College, Graduated May 2022
Why this works: This education entry is clear and concise, providing essential details without unnecessary information.
Bad education example
High School Diploma
Springfield High School, 2018
Why this fails: While this entry is accurate, it doesn't add significant value for a desk receptionist position. It's not relevant to the current job path.
Add essential skills for a Desk Receptionist resume
Technical skills for a Desk Receptionist resume
Soft skills for a Desk Receptionist resume
Include these powerful action words on your Desk Receptionist resume
Use these impactful action verbs to describe your accomplishments and responsibilities:
Add additional resume sections for a Desk Receptionist
Consider adding sections for certifications, volunteer experience, or languages. For a desk receptionist, certifications in customer service or office management can boost your resume. Volunteer work shows your commitment and skills outside of paid positions. Including a language section can also be a plus, especially in diverse workplaces.
Good example
Customer Service Certification
National Customer Service Association, Completed March 2023
Why this works: This entry highlights a relevant certification that enhances the candidate's qualifications for the role.
Bad example
Volunteer at local animal shelter.
Why this fails: While volunteering is commendable, this entry lacks detail and relevance to the desk receptionist role, making it less impactful.
2. ATS-optimized resume examples for a Desk Receptionist
Applicant Tracking Systems, or ATS, are software tools that employers use to screen resumes. They help employers filter candidates by scanning for keywords and relevant information. If your resume isn't optimized, it might get rejected before anyone even looks at it. This is especially crucial for a Desk Receptionist, where first impressions matter.
To stand out, use standard section titles like 'Work Experience', 'Education', and 'Skills'. Incorporate keywords from Desk Receptionist job descriptions, such as 'customer service', 'scheduling', and 'multitasking'. Avoid complex formatting like tables or text boxes, which ATS often struggle to read. Stick to standard fonts like Arial or Times New Roman and save your file as a PDF or .docx.
Many candidates make mistakes that hurt their chances. Using creative synonyms instead of exact keywords can confuse the ATS. Relying too much on formatting that ATS might ignore is risky too. Always include critical keywords tied to the skills and tools relevant to the Desk Receptionist role.
ATS-compatible example
Skills: Customer Service, Scheduling, Multitasking, Microsoft Office Suite
Why this works: This skills section includes relevant keywords that match what employers look for in a Desk Receptionist, making it easy for the ATS to identify qualifications.
ATS-incompatible example
Competencies: Great with people, good at organizing, can handle phone calls
Why this fails: This section uses vague phrases instead of specific keywords. Terms like 'customer service' or 'scheduling' better match what ATS and employers expect.
3. How to format and design a Desk Receptionist resume
When you're putting together a resume for a desk receptionist position, you want to pick a template that’s clean and professional. A reverse-chronological format works best here because it highlights your most recent experience first, making it easy for hiring managers to see your relevant skills and background right away.
Keep your resume to one page unless you have extensive experience that justifies a second page. Being concise is key, so focus on the most relevant details that showcase your ability to handle front desk responsibilities and customer interactions.
Choose fonts like Calibri, Arial, or Georgia in sizes 10-12pt for body text and 14-16pt for headers. Adequate white space is crucial, so ensure you have consistent spacing between sections and bullet points. Avoid complex designs; they can confuse both hiring managers and ATS software.
Well formatted example
Gerald Fadel
Receptionist
Stokes and Sons
January 2021 - Present
- Greeted visitors and managed a busy front desk with professionalism.
- Handled multi-line phone systems and directed calls efficiently.
This format is clear and highlights relevant experience prominently. The use of bullet points makes it easy to skim and understand the candidate's responsibilities.
Poorly formatted example
Gov. Missy Leannon
Receptionist
Langosh-Tillman
January 2020 - Present
- Greeted visitors and handled phone calls.
- Managed schedules and coordinated meetings.
This example lacks clear section headings and has minimal spacing. It may blend into the rest of the page, making it harder for hiring managers to pick out key information quickly.
4. Cover letter for a Desk Receptionist
Writing a tailored cover letter for a Desk Receptionist position is crucial. It complements your resume and shows genuine interest in the role. A well-crafted letter can set you apart from other candidates.
Start your cover letter with a header that includes your contact information and the date. If you know the hiring manager's name, include it along with the company's details.
Your opening paragraph should grab attention. Mention the specific Desk Receptionist role you're applying for. Share your enthusiasm for the position and the company. Briefly highlight a key qualification that makes you a strong candidate.
Key Sections:
- Opening Paragraph: State the job title, express enthusiasm, and mention a standout qualification.
- Body Paragraphs: Connect your experience to the job requirements. Highlight relevant projects, technical skills like familiarity with office software, and soft skills such as communication and organization.
- Closing Paragraph: Reiterate your interest, express confidence in your fit for the role, and encourage the reader to reach out for an interview.
Maintain a professional yet friendly tone throughout. Customize each letter for the specific job, avoiding generic phrases. You want to connect with the reader and show them why you’re the right fit.
Sample a Desk Receptionist cover letter
Dear Hiring Team,
I am excited to apply for the Desk Receptionist position at Hilton Hotels, as advertised on your careers page. With over three years of experience in customer service and a passion for helping others, I believe I would be a great fit for your team.
In my previous role at XYZ Corp, I successfully managed front desk operations, greeting guests and handling inquiries with a friendly demeanor. I streamlined our appointment scheduling process, which improved office efficiency by 20%. My proficiency in Microsoft Office and multi-line phone systems allows me to provide excellent support in fast-paced environments.
Moreover, my strong communication and organizational skills help me manage multiple tasks while ensuring that guests feel welcome and valued. I thrive in team settings and enjoy collaborating with colleagues to create a positive atmosphere.
I am eager to bring my skills to Hilton Hotels and contribute to your commitment to outstanding guest experiences. Thank you for considering my application. I look forward to the opportunity to discuss how I can be an asset to your team.
Sincerely,
Jessica Smith
5. Mistakes to avoid when writing a Desk Receptionist resume
Creating a solid resume for a Desk Receptionist position is crucial. You'll want to present your skills clearly and accurately. Avoiding common mistakes can make all the difference in getting noticed by employers.
Pay close attention to details like formatting, clarity, and relevance. A well-crafted resume can help you land the job you want.
Avoid vague job descriptions
Mistake Example: "Handled phone calls and emails."
Correction: Be specific about your duties. Instead, write: "Managed a high volume of phone calls and emails, providing excellent customer service and resolving inquiries efficiently."
Generic resumes won't stand out
Mistake Example: "I am a hardworking individual looking for a receptionist position."
Correction: Tailor your resume to the specific job. Instead, say: "Dedicated professional with over 3 years of experience in front desk operations, seeking to bring my skills to XYZ Company as a Desk Receptionist."
Typos and grammatical errors
Mistake Example: "Reponsible for answereing calls and greeting clients."
Correction: Proofread your resume carefully. Instead, write: "Responsible for answering calls and greeting clients with professionalism and courtesy."
Poor formatting can confuse hiring managers
Mistake Example: "Experience: Receptionist, Company A, 2020-2021 (Duties included managing calls, filing, etc.)"
Correction: Use clear headings and bullet points. Instead, format it as:
- Receptionist, Company A (2020-2021)
- Managed incoming calls and emails
- Maintained filing systems and organized office supplies
Including irrelevant information
Mistake Example: "Hobbies include hiking and playing video games."
Correction: Focus on skills relevant to the role. Instead, mention: "Skills include proficiency in Microsoft Office, strong communication abilities, and customer service experience."
6. FAQs about Desk Receptionist resumes
Creating a resume as a Desk Receptionist requires you to highlight your communication skills, organizational abilities, and customer service experience. This guide offers FAQs and tips to help you craft a resume that showcases your strengths and fits the role.
What skills should I include on my Desk Receptionist resume?
What skills should I include on my Desk Receptionist resume?
Focus on skills like:
- Excellent verbal and written communication
- Strong organizational abilities
- Customer service experience
- Proficiency in office software
- Multitasking capabilities
What is the best format for a Desk Receptionist resume?
What is the best format for a Desk Receptionist resume?
A reverse-chronological format works best. Start with your most recent job and list your experiences. This format highlights your career progression and relevant skills effectively.
How long should my Desk Receptionist resume be?
How long should my Desk Receptionist resume be?
Keep your resume to one page, especially if you're early in your career. Highlight the most relevant experience and skills to make a strong impact.
How can I showcase my customer service experience?
How can I showcase my customer service experience?
Include specific examples in your job descriptions. Mention any metrics or customer satisfaction ratings to demonstrate your effectiveness in previous roles.
Should I include certifications on my Desk Receptionist resume?
Should I include certifications on my Desk Receptionist resume?
Yes, include relevant certifications. If you've taken courses in customer service, office management, or specific software, list them to strengthen your candidacy.
Pro Tips
Highlight Your Soft Skills
Employers look for receptionists who can handle various situations with poise. Emphasize your interpersonal skills, adaptability, and ability to work under pressure.
Use Action Verbs
Begin your bullet points with action verbs like 'managed', 'coordinated', or 'assisted'. This approach makes your responsibilities sound more impactful.
Tailor Your Resume
Customize your resume for each job application. Use keywords from the job description to align your skills and experiences with what the employer seeks.
7. Key takeaways for an outstanding Desk Receptionist resume
When crafting your Desk Receptionist resume, focus on these key takeaways to make a strong impression.
- Choose a clean, professional format that’s easy to read and ATS-friendly.
- Highlight your relevant skills, like communication and organization, tailored to the Desk Receptionist role.
- Use strong action verbs and quantify your achievements, such as improving customer satisfaction rates or streamlining office processes.
- Incorporate job-relevant keywords from the job description to optimize for Applicant Tracking Systems (ATS).
Remember, your resume is your first impression—make it count! Consider using resume building tools or templates to get started on your job search.
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