Pick a clean, professional template that puts contact info, skills, and work history first. For a Phone Operator, use reverse-chronological or hybrid layouts so your recent call-center work stands out.
Keep length to one page if you have under 10 years experience. If you have long, directly relevant experience, you can extend to two pages but stay concise.
Use ATS-friendly fonts like Calibri, Arial, Georgia, or Garamond. Set body text to 10-12pt and headers to 14-16pt so hiring managers can scan quickly.
Give each section clear headings like Contact, Summary, Skills, Experience, and Education. Use bullet lists for duties and achievements so phone metrics stand out.
Keep spacing consistent. Use at least 0.25-0.5 inch margins and 6-8pt space between bullets. White space helps recruiters read your shift details and call metrics.
Avoid fancy columns, graphics, or icons that break parsing. ATS often misread complex layouts and may drop your phone number or skills.
List measurable outcomes like average handle time, first-call resolution, and call volume. Use short action lines: "Handled 80 calls/day" or "Reduced hold time by 30%."
Common mistakes include tiny fonts, inconsistent dates, and vague task lists. Don't dump every duty; highlight tasks that show reliability, clarity, and speed.
Stick to standard file types like .docx or PDF. Use simple bolding and caps for headings. That keeps your contact info and key metrics intact for both humans and systems.