Choose a clean, professional template for a Call Center Agent. Use a reverse-chronological layout so hiring managers see your recent customer-service wins first.
Keep length tight. One page works for most agents with under ten years of relevant experience. Use two pages only if you have long, relevant call metrics, leadership roles, or training records.
Pick ATS-friendly fonts like Calibri, Arial, or Georgia. Use 10–12pt for body text and 14–16pt for headers. Keep line spacing around 1.0–1.15 and leave clear margins so the page breathes.
Use simple formatting rather than fancy graphics. Bullet lists help hiring managers scan skills like call handling, CRM use, or escalation. Use standard headings like Contact, Summary, Experience, Skills, and Education.
Avoid common errors that hurt Call Center Agent applicants. Don’t use columns or images that break ATS parsing. Don’t add excessive color or nonstandard fonts. Don’t cram information without white space.
Show metrics early. List average handle time, first-call resolution rate, or monthly ticket volume. Use short bullets that start with strong verbs like handled, resolved, coached, or trained.