Pick a clean, single-column template for a Call Center role. Use reverse-chronological order so your recent customer service jobs appear first.
Keep length to one page if you have under 10 years of call center experience. Use two pages only if you have long, directly relevant history or leadership roles to show.
Use ATS-friendly fonts like Calibri or Arial. Set body text to 10–12pt and headers to 14–16pt. Leave enough white space around sections so recruiters can scan quickly.
Use clear headings: Contact, Summary, Experience, Skills, Education, and Certifications. Put contact details at the top and keep your phone and email obvious.
Avoid fancy graphics, tables, or multi-column layouts that break parsing. Keep bullets short and lead with results, not long job duties.
Common mistakes include dense paragraphs that hide achievements, inconsistent spacing, and non-standard fonts. Also avoid excessive color and icons that ATS might skip.
Format bullets with the same indent and use one tense for past roles. Quantify results like call handle time, CSAT scores, or resolution rates whenever you can.