Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a detail-oriented and experienced Head Teller to lead our teller team at [$COMPANY_NAME]. As a Head Teller, you will oversee daily operations, ensuring exceptional customer service while maintaining compliance with banking regulations. You will play a critical role in optimizing transaction processes and supporting the professional development of your team members.
Responsibilities
- Supervise and mentor a team of tellers, fostering a culture of excellence in customer service and efficiency
- Manage daily cash operations and ensure compliance with all bank policies and procedures
- Assist customers with transactions, inquiries, and account management, resolving issues promptly
- Conduct regular training sessions to enhance teller skills, product knowledge, and compliance understanding
- Monitor teller performance and provide constructive feedback, setting clear goals for improvement
- Act as a liaison between management and the teller team, communicating updates and changes effectively
- Ensure the accuracy of cash handling and transaction processing, conducting periodic audits as needed
Required and Preferred Qualifications
Required:
- 3+ years of experience in banking or financial services, with at least 1 year in a supervisory role
- Strong understanding of banking regulations, compliance, and operational procedures
- Proven track record of delivering exceptional customer service and managing teams effectively
Preferred:
- Bachelor's degree in finance, business administration, or a related field
- Experience with financial transactions and cash management systems
- Familiarity with performance management tools and techniques
Technical Skills and Relevant Technologies
- Proficiency in banking software and point-of-sale systems
- Strong analytical skills to assess transaction data and identify trends
- Competency in Microsoft Office Suite, particularly Excel and Word
Soft Skills and Cultural Fit
- Exceptional interpersonal and communication skills, both verbal and written
- Ability to motivate and inspire team members, fostering a collaborative environment
- Strong problem-solving skills, with a focus on customer-centered solutions
- Attention to detail and a commitment to accuracy in all tasks
- Adaptability in a fast-paced banking environment
Benefits and Perks
We offer a competitive salary and a comprehensive benefits package that may include:
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and holidays
- Career development and training opportunities
Equal Opportunity Statement
[$COMPANY_NAME] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Location
This role requires successful candidates to be based in-person at our location in [$COMPANY_LOCATION].