Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a skilled PBX Operator to join our team at [$COMPANY_NAME]. In this role, you will manage all telecommunications systems, ensuring seamless communication within the organization and with external partners. Your expertise will be crucial in enhancing the overall efficiency of our communication processes.
Responsibilities
- Operate and monitor the PBX system to ensure effective communication across various departments.
- Handle incoming and outgoing calls, directing them appropriately to facilitate prompt responses.
- Maintain accurate records of calls and messages, ensuring proper documentation and follow-up.
- Provide exceptional customer service by addressing inquiries and resolving issues related to telecommunications.
- Assist in the configuration and troubleshooting of telecommunication equipment, including phones and voicemail systems.
- Train staff on the use of PBX systems and other communication tools to enhance productivity.
Required and Preferred Qualifications
Required:
- High school diploma or equivalent.
- Proven experience as a PBX Operator or in a similar role.
- Strong understanding of telecommunications systems and procedures.
- Excellent verbal and written communication skills.
Preferred:
- Associate degree in telecommunications or a related field.
- Experience with VoIP systems and digital telephony.
- Familiarity with customer service principles and practices.
Technical Skills and Relevant Technologies
- Proficiency in operating PBX systems, both traditional and digital.
- Basic troubleshooting skills for telecommunication hardware and software.
- Experience with Microsoft Office Suite and other communication tools.
Soft Skills and Cultural Fit
- Strong interpersonal skills to effectively interact with staff and external clients.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proactive problem-solving skills and a customer-centric mindset.
- Adaptability and willingness to learn new technologies and systems.
Benefits and Perks
At [$COMPANY_NAME], we offer a competitive salary and a comprehensive benefits package that includes:
- Health, dental, and vision insurance.
- Retirement savings plan with employer contributions.
- Paid time off and holiday pay.
- Opportunities for professional development and training.
Equal Opportunity Statement
[$COMPANY_NAME] is committed to fostering a diverse and inclusive workplace. We are an Equal Opportunity Employer and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or any other characteristic protected by law.
Location
This is a hybrid position, requiring candidates to work from the office at least 3 days a week in [$COMPANY_LOCATION].
We encourage applicants to apply even if they do not meet all the listed qualifications. Your unique experiences and perspectives could bring valuable contributions to our team!