Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a detail-oriented and strategic Installment Manager to oversee the implementation and management of our installment plans. This role is crucial for ensuring that our customers have access to flexible payment options, enhancing their overall experience while maximizing company revenue. You will be responsible for designing, executing, and optimizing installment programs that align with our mission and customer needs.
Responsibilities
- Develop and manage comprehensive installment programs that meet the needs of diverse customer segments.
- Analyze customer data and market trends to identify opportunities for new installment offerings and enhancements.
- Collaborate with cross-functional teams including finance, compliance, and customer service to ensure seamless execution of installment plans.
- Monitor the performance of installment programs, adjusting strategies based on performance metrics and customer feedback.
- Lead training sessions for internal teams on installment program features, benefits, and compliance requirements.
- Serve as the primary point of contact for customer inquiries related to installment options, providing solutions to enhance customer satisfaction.
Required and Preferred Qualifications
Required:
- Bachelor's degree in Business Administration, Finance, or a related field.
- 5+ years of experience in financial services, installment management, or related roles.
- Proven track record of developing and managing customer-centric financial products.
- Strong analytical skills with experience in data analysis and performance metrics.
Preferred:
- Experience in a fast-paced, consumer-focused environment.
- Familiarity with compliance regulations and risk management practices related to financial products.
- Master's degree in Business or Finance.
Technical Skills and Relevant Technologies
- Proficient in data analysis tools and CRM systems.
- Experience with payment processing systems and financial software.
- Strong understanding of installment lending and customer finance solutions.
Soft Skills and Cultural Fit
- Exceptional communication skills, both verbal and written, with the ability to explain complex financial concepts clearly.
- Strong problem-solving skills and ability to think strategically.
- Ability to thrive in a collaborative team environment and build strong relationships across departments.
- Customer-focused mindset with a commitment to enhancing the customer experience.
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Additional benefits may include:
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Dynamic and inclusive work environment.
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
Location
This role requires successful candidates to be based in [$COMPANY_LOCATION].