Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a motivated and detail-oriented Junior Collections Agent to join the collections team at [$COMPANY_NAME]. In this role, you will play a crucial part in managing accounts receivable and fostering positive relationships with customers while ensuring timely payments and minimizing delinquencies.
Responsibilities
- Assist in the management of outstanding accounts and follow up on overdue payments
- Communicate with customers via phone, email, and written correspondence to resolve outstanding debts
- Maintain accurate and up-to-date records of collections activities in the system
- Collaborate with senior team members to develop effective collection strategies and best practices
- Analyze customers' payment histories and provide insights to optimize collections processes
- Support the team in achieving monthly collection targets and KPIs
Required and Preferred Qualifications
Required:
- High school diploma or equivalent
- 1+ years of experience in a collections or customer service role
- Strong communication skills, both verbal and written
- Ability to handle difficult conversations with professionalism and empathy
Preferred:
- Experience working with financial software and collections tools
- Familiarity with credit reporting and debt collection regulations
Technical Skills and Relevant Technologies
- Proficiency in Microsoft Office Suite, particularly Excel
- Experience with CRM systems or collections management software
- Basic understanding of financial principles and account management
Soft Skills and Cultural Fit
- Detail-oriented with strong organizational skills
- Ability to work independently and as part of a team
- Adaptability to changing priorities and fast-paced environments
- Positive attitude and eagerness to learn and grow within the organization
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Additional benefits may include:
- Health, dental, and vision insurance
- Retirement savings plan with company matching
- Paid time off and holidays
- Professional development opportunities
Equal Opportunity Statement
[$COMPANY_NAME] is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Location
This position requires a hybrid work arrangement, with expectations to work from the office at least 3 days a week in [$COMPANY_LOCATION].