Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a detail-oriented Junior Loan Collector to join our dynamic collections team. In this role, you will be responsible for contacting borrowers to discuss their accounts and assist them in making timely payments. This is an excellent opportunity to start your career in finance while contributing to the success of our organization.
Responsibilities
- Contact borrowers via phone and email to discuss their loan accounts and payment options
- Assist in developing repayment plans tailored to individual borrower circumstances
- Maintain accurate records of communication and account status in our systems
- Collaborate with senior collectors to resolve complex account issues
- Provide excellent customer service while adhering to collections policies and regulations
- Conduct skip tracing as needed to locate borrowers
Required Qualifications
- Associate degree or equivalent experience in finance, business, or related field
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently and manage time effectively
- Detail-oriented with strong organizational skills
Preferred Qualifications
- Prior experience in collections or customer service
- Familiarity with loan products and collections software
- Basic understanding of financial regulations related to collections
Soft Skills and Cultural Fit
- Empathetic approach towards borrowers while maintaining professionalism
- Ability to handle difficult conversations with patience and understanding
- Strong problem-solving skills and a proactive mindset
- Demonstrated ability to work collaboratively within a team environment
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Full-time offers include:
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Generous paid time off and flexible work hours
- Opportunities for professional development and career growth
- Wellness programs and employee assistance resources
Equal Opportunity Statement
[$COMPANY_NAME] is committed to fostering a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, or any other protected status. We encourage applicants from diverse backgrounds to apply.
Location
This is a fully remote position, allowing you to work from anywhere.