4 City Letter Carrier Job Description Templates and Examples

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a dedicated and efficient City Letter Carrier to join the postal service team at [$COMPANY_NAME]. In this hybrid role, you will be responsible for delivering mail and packages to residential and business locations, ensuring timely and accurate service while maintaining the highest standards of professionalism and customer satisfaction.

Responsibilities

• Sort and organize mail and packages for delivery, ensuring efficient route planning and execution.
• Deliver mail and packages to designated locations, adhering to delivery schedules and safety protocols.
• Interact with customers in a friendly and professional manner, addressing inquiries and concerns as needed.
• Maintain accurate records of deliveries and returns, and report any issues or discrepancies to management.
• Perform routine inspections and maintenance of delivery vehicles and equipment.
• Participate in training and development programs to enhance skills and knowledge relevant to the role.

Required and Preferred Qualifications

Required:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Strong organizational skills and attention to detail.
• Ability to lift and carry heavy packages, up to 70 pounds.
• Excellent communication and interpersonal skills.

Preferred:

• Previous experience in a delivery or customer service role.
• Familiarity with local postal routes and neighborhoods.

Technical Skills and Relevant Technologies

• Proficiency in using handheld devices for tracking deliveries and managing records.
• Basic knowledge of postal regulations and safety procedures.

Soft Skills and Cultural Fit

• Self-motivated with a strong work ethic.
• Ability to work independently and as part of a team.
• Adaptable and able to manage changing priorities in a fast-paced environment.
• Commitment to providing exceptional service to all customers.

Benefits and Perks

As a valued member of our team, you will enjoy a competitive salary along with a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• Retirement savings plans.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.

Equal Opportunity Statement

[$COMPANY_NAME] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Location

This is a hybrid position, with a requirement to work from the office at least 3 days a week, as well as performing delivery routes in the field.

We encourage applicants from all backgrounds to apply, even if you do not meet all the listed qualifications. Your unique experiences and perspectives are valuable to us!

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a dedicated and experienced Senior City Letter Carrier to join our team. In this pivotal role, you will be responsible for ensuring efficient and accurate mail delivery while maintaining a high standard of customer service. You will leverage your extensive knowledge of postal routes and operational procedures to guide and mentor junior carriers, all while adapting to the dynamic needs of our customers.

Responsibilities

• Oversee daily mail delivery operations, ensuring timely and accurate distribution of letters and packages
• Utilize advanced navigation skills to optimize delivery routes and improve operational efficiency
• Mentor and train junior city letter carriers on best practices and safety protocols
• Conduct regular assessments of delivery processes and implement improvements to enhance service quality
• Engage with customers to resolve issues and provide information regarding postal services
• Maintain accurate records of deliveries, returns, and customer interactions

Required and Preferred Qualifications

Required:

• 5+ years of experience as a City Letter Carrier with a proven track record of excellence
• In-depth knowledge of postal regulations, delivery routes, and operational procedures
• Strong leadership skills with the ability to coach and develop junior staff
• Excellent communication skills, both written and verbal

Preferred:

• Experience in a supervisory or managerial capacity within postal services
• Demonstrated ability to implement process improvements that enhance delivery efficiency

Technical Skills and Relevant Technologies

• Proficiency in using route optimization software and postal delivery systems
• Familiarity with handheld scanning devices for tracking deliveries
• Ability to analyze delivery data to inform operational decisions

Soft Skills and Cultural Fit

• Strong customer service orientation with a passion for community engagement
• Ability to thrive in a fast-paced, dynamic environment
• Commitment to safety and adherence to operational standards
• Positive attitude and a collaborative spirit

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Paid time off and holidays
• Employee assistance programs
• Opportunities for professional development and training

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity and inclusion in the workplace. We encourage applicants from all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Location

This is a fully remote position.

We encourage applicants who may not meet all the qualifications to apply. Your unique experiences and perspectives may be just what we need!

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a Lead City Letter Carrier who will play a crucial role in ensuring the timely delivery of mail and packages within urban settings. This position involves not only the direct management of delivery routes but also the mentorship and guidance of fellow carriers to optimize efficiency and uphold our commitment to exceptional service standards.

Responsibilities

• Oversee daily operations of mail delivery routes, ensuring adherence to delivery schedules and safety protocols.
• Train and mentor new and existing city letter carriers on best practices, route management, and customer service.
• Coordinate with management to develop efficient delivery strategies and resolve any operational challenges.
• Monitor performance metrics and provide feedback for continuous improvement.
• Maintain accurate records of deliveries, customer feedback, and operational issues to ensure compliance with regulatory standards.
• Act as a liaison between carriers and management to communicate operational needs and enhance team dynamics.

Required and Preferred Qualifications

Required:

• High school diploma or equivalent educational experience.
• 3+ years of experience in mail delivery or logistics, with a strong understanding of urban delivery routes.
• Proven leadership skills, with experience in training or mentoring staff.
• Valid driver's license and a clean driving record.

Preferred:

• Experience with route optimization and logistics planning software.
• Familiarity with USPS regulations and operational procedures.
• Strong problem-solving skills and the ability to adapt in a fast-paced environment.

Technical Skills and Relevant Technologies

• Proficiency in GPS and route management technologies.
• Ability to utilize mobile devices for tracking deliveries and managing customer inquiries.
• Familiarity with inventory management systems and handling of delivery equipment.

Soft Skills and Cultural Fit

• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Strong organizational skills and attention to detail in managing multiple routes.
• A proactive attitude with a commitment to teamwork and collaboration.
• Ability to thrive in a hybrid work environment, balancing in-office responsibilities with field operations.

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Comprehensive health insurance package.
• Pension plans and retirement savings options.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional development.

Equal Opportunity Statement

[$COMPANY_NAME] is committed to promoting a diverse and inclusive workforce. We are an Equal Opportunity Employer and do not discriminate against any applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Location

This is a hybrid position, requiring a mix of in-office and fieldwork.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a dedicated and experienced City Letter Carrier Supervisor to lead our team in the efficient and effective delivery of mail services. In this fully remote role, you will oversee the daily operations of letter carriers, ensuring compliance with regulations while fostering a culture of safety and excellence in service delivery.

Responsibilities

• Supervise and coordinate the daily activities of letter carriers to ensure timely and accurate mail delivery.
• Implement operational strategies to enhance efficiency and productivity while maintaining high service standards.
• Provide ongoing training, guidance, and performance feedback to letter carriers, promoting their professional development.
• Monitor adherence to safety protocols and operational policies, ensuring a safe working environment.
• Conduct performance evaluations and assist in the resolution of personnel issues, maintaining a positive workplace culture.
• Collaborate with various departments to streamline operations and address service challenges effectively.

Required and Preferred Qualifications

Required:

• High school diploma or equivalent, with additional coursework in management or related fields preferred.
• 5+ years of experience in mail delivery or logistics, with at least 2 years in a supervisory role.
• Strong understanding of mail delivery processes and regulations.
• Proven ability to lead and motivate a diverse team.

Preferred:

• Experience in a unionized environment and knowledge of labor relations.
• Demonstrated ability to implement process improvements and enhance operational efficiency.

Technical Skills and Relevant Technologies

• Proficient in using operational management software and tools.
• Familiarity with postal regulations and compliance standards.
• Strong analytical skills to assess productivity and operational metrics.

Soft Skills and Cultural Fit

• Excellent communication and interpersonal skills to foster team collaboration.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Demonstrated commitment to exceptional customer service and team engagement.
• Proactive problem-solving skills with a focus on continuous improvement.

Benefits and Perks

Salary Range: [$SALARY_RANGE]

Full-time offers include:

• Comprehensive health benefits including medical, dental, and vision coverage.
• Generous paid time off and holidays.
• Retirement plans with company matching contributions.
• Opportunities for professional development and training.

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity and inclusion in the workplace and is proud to be an Equal Opportunity Employer. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Location

This is a fully remote position.

We encourage applicants from all backgrounds to apply, even if you don’t meet all the qualifications listed. Your unique perspective and experiences could be valuable to our team!