United States onlyTransforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.
Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
We’re seeking a Director of Coding Operations to join us. This is a remote position.
As a Director of Coding Operations, you will oversee daily coding activities across multiple service modalities, ensuring the delivery of accurate, compliant, and timely coding services through a hybrid workforce that includes both internal teams and offshore partners. This role is responsible for operational performance, vendor oversight, and maintaining strong controls to support quality and turnaround standards. Some travel is required.
What you’ll do:
- Direct day-to-day operations across multiple professional coding functions
- Balance and assign workload between internal staff and offshore vendor teams to achieve turnaround time and service level expectations
- Monitor and manage offshore vendor performance, including productivity, quality metrics, accuracy, and SLA compliance
- Lead internal and external coding audit programs to ensure accuracy and compliance
- Drive issue resolution, escalation processes, and corrective action initiatives in partnership with vendor leadership
- Use data-driven forecasting to plan staffing, manage capacity, and support budget development
- Convert complex operational and financial data into clear, actionable insights for leadership teams
- Design, maintain, and monitor operational dashboards for internal and vendor performance
- Prepare and oversee detailed reporting on audit findings, error trends, root cause analysis, and financial impact
- Partner with IT teams to identify system improvements, automation opportunities, and AI-assisted coding solutions
- Work closely with Coding Quality and Education teams to ensure operational adherence to regulatory and corporate standards
- Engage with clients, patients, and facility stakeholders as needed to resolve issues and strengthen professional relationships
- Bachelor’s degree in a healthcare-related field or equivalent combination of education and experience
- Current professional certification through AHIMA or AAPC
- Willingness to travel as needed
- Minimum of five years’ experience leading geographically dispersed medical coding teams with deep expertise in revenue cycle and coding operations
- Strong leadership and people management skills, including managing offshore teams
- Advanced proficiency in data analytics and report tools
- Demonstrated success leading operational transformations or performance turnaround initiatives
- Exceptional problem-solving and root cause analysis skills
At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you!
Learn more about our organization, by visiting us at www.zotecpartners.com
