Customer Support Engineer - Mobile Apps & Cybersecurity (Argentina)
Zimperium is a global leader in mobile security, providing AI-driven, real-time, on-device protection against known and unknown mobile threats for applications and devices.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.As part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers.The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers. Technical expert responsible for assisting customers using our Mobile Application Protection solution suite (https://www.zimperium.com/mobile-app-protection/). This role requires a self-driven individual who takes accountability for ensuring a high level of customer satisfaction. The candidate should possess strong technical skills and an analytical mindset to research, diagnose, and resolve the issues raised by customers. They must be a team player capable of collaborating with product and engineering teams.
Location: ArgentinaWhat You’ll Do:Product & Domain Expertise -·Provide technical support for Android applications, identifying and resolving issues in a timely manner.·Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.·Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.·Understanding of mobile application security is an added advantage.·Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support·integrating innovative approaches for sustained competitive advantage.Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.Required Skills:·Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.·Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL·Excellent communication and collaboration skills. - Ability to work in a fast-paced environment and manage multiple priorities.·Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.Qualifications:·Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.·5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.·Self-motivated with extensive troubleshooting skills and knowledge of debugging.·Customer-oriented with post-sales application support experience.·Excellent spoken and written communication skills.Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies.Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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About Zimperium
Learn more about Zimperium and their company culture.
At the heart of Zimperium lies a steadfast mission: to secure what matters in an increasingly mobile-centric world. As a global leader in mobile security, Zimperium is dedicated to protecting enterprises and governments from the ever-evolving landscape of advanced mobile threats. The company's culture is built upon a foundation of core values: to innovate fearlessly, serve with integrity, and consistently 'wow' their customers. This commitment drives their proactive approach to cybersecurity, empowering organizations to operate with confidence and security in today's dynamic digital environment. Zimperium provides unparalleled protection for mobile devices that access corporate data and secures the mobile applications essential to both customer-facing and internal enterprise operations. Their technology empowers enterprises around the globe to fortify their mobile environments and applications without depending on cloud-based detection or suffering delays from updates, ensuring that both mobile devices and applications remain secure and resilient against emerging threats.
Zimperium's innovative spirit is embodied in its pioneering z9™ machine learning engine, which offers real-time, on-device protection against a wide array of mobile threats, including device compromises, network attacks, phishing attempts, and malicious applications. This AI-driven, autonomous security is purpose-built for mobile environments, enabling Zimperium to counter sophisticated attacks, including zero-day threats. The company's comprehensive solutions, such as the Zimperium Mobile Threat Defense (MTD) and the Mobile Application Protection Suite (MAPS), provide a unified platform for securing everything from mobile endpoints to applications throughout their entire lifecycle. Zimperium's dedication to staying ahead of cybercriminals who employ mobile-first attack strategies is unwavering, as they continuously strive to deliver proactive and unmatched protection for the mobile apps that run businesses and the mobile devices relied upon by employees worldwide. This focus on innovation and comprehensive security has established Zimperium as a trusted partner for organizations seeking to navigate the complexities of mobile security with assurance.
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Competitive Pay
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Zimperium
Company size
201-500 employees
Founded in
2010
Chief executive officer
Shridhar Mittal
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