Billing Assistant

Type of employment: Permanent / Full time

Location: Remote / Hybrid

About ZigZag Global
We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Inditex (Zara, Bershka, Pull&Bear, etc.), Superdry, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, SkyNet and FedEx.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

Person’s profile

We are in search of a Billing Assistant who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions. Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued.

About the Finance team

Our finance team consists of 14 members, each specializing in various financial areas such as accounts, analysis, billing, forecasting, and reporting. We divide tasks based on expertise and collaborate closely to maintain financial stability, ensure accurate billing, and provide reliable forecasts and reports for decision-making. Each team member ensures that their responsibilities align with the company's goals and OKRs.

Requirements

• Review and process invoices accurately and efficiently.
• Verify billing data and resolve any discrepancies or errors.
• Prepare and send out customer invoices on a regular basis.
• Assist with resolving customer billing inquiries and disputes.
• Maintain billing records and documentation in an organized manner.
• Collaborate with internal departments to ensure accurate billing and resolve issues promptly.
• Assist in month-end and billing cycle commencement activities.
• Assist with implementing process improvements to enhance billing efficiency and accuracy.
• Provide support to the billing manager or team as needed in various tasks or projects.
• Stay updated on billing regulations and best practices to ensure compliance.
• Coordinate with external vendors or partners related to billing processes.
• Participate in training sessions or workshops to enhance billing knowledge and skills.
• Contribute to team meetings and discussions regarding billing procedures and strategies.

What you’ll need to be successful

• 1-3 years of progressive experience in Finance/Accounting
• Precise, with excellent analytical skills and attention to detail
• Loyal, discreet, who can handle confidential and sensitive information.
• Excel proficiency is essential (knowledge of Power Query Editor would be a plus)

· English language fluency

• Good written and verbal communication skills
• Collaborative Mindset: Embrace a collaborative approach to work, actively participating in team discussions and contributing ideas to foster a supportive and innovative environment.
• Empathy and Compassion: Cultivate a Human Heart by displaying empathy and compassion, fostering positive relationships with team members and customers alike.
• Passion for Continuous Improvement: Embody a commitment to continuous improvement, actively seeking opportunities to learn and grow both personally and professionally.
• Proactive "Pay it Forward" Mentality: Actively engage in acts of kindness and support, embodying the value of "Pay it Forward" by contributing positively to the work environment and team dynamics.
• Adaptability to Roll with Zig days and Zag days: Embrace flexibility and adaptability, recognizing that workdays may present unexpected shifts and challenges.

Benefits

· Competitive salary

• Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Collaborative working environment
• Remote or hybrid work options – remote working with possibility to work from our Varna office
• Healthcare insurance with dental service included
• Sodexo food vouchers (160 BGN/month per person)
• Option for a Multisport card at a discounted price
• Option for a Parking card at a discounted price for our office in Varna

· Annual L&D budget

· Employee referral bonus scheme

• Company-sponsored certifications and courses

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.