Licenced Psychologist or Guidance Counselor - Manila - Remote

Licenced Psychologist or Guidance Counselor - Manila - Remote

Application Deadline: 15 August 2025

Department: Global Service Delivery

Employment Type: Permanent - Full Time

Location: Manila

Description

Key Responsibilities

• Conduct monthly or on-demand 1:1 well-being sessions.
• Provide same-day crisis intervention support in response to urgent wellbeing needs.
• Incorporate stress-reduction techniques, coping strategies, and decision-making skills into sessions.

• Facilitate monthly small-group sessions focusing on peer support in a psychologically safe space to foster healthy working relationships and social connection.
• Tailor sessions based on team dynamics, feedback from Team Leads, or insights gained by the wellbeing team.

• Deliver group training sessions including onboarding, well-being and resiliency training, and annual refresher training.
• Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs.
• Ensure all training is delivered within prescribed timeframes and formats provided by the organization.

• Conduct daily floor walks ("walk and talks") during each shift to observe team interactions and employee demeanor for signs of distress.
• Normalize Wellbeing Specialist presence on-site as a supportive and integrated member of the team.
• Provide discreet and proactive intervention as necessary.

• Actively monitor and respond to direct communications from individuals across designated platforms, including email and other communication tools.
• Maintain a professional, supportive, and timely response protocol.

• Accurately record attendance and aggregate trends/topics in the organization’s system of record within 24 hours of each session.
• Enter session insights (excluding any clinical or personally identifiable information) using the organization’s wellbeing tool in alignment with privacy and data protection policies.
• Adhere to all legal and ethical reporting obligations, including disclosures related to self-harm, abuse, misconduct, or legal directives.

• Summarize trends and insights from sessions and observations during floor walks using the organization’s reporting tools.
• Contribute to regular team updates and meetings with relevant aggregated clinical themes emerging from individual and group session.

• Block time for on-demand sessions, floor walks, and proactive engagement activities in alignment with shift schedules.
• Remain available and responsive for unscheduled support and crisis interventions as needed.

Qualifications and Experience

• Minimum master's degree in psychology.
• Minimum of 3 years' experience post bachelor's degree in mental health, preferably in areas such as trauma counselling, resilience-building programs, general or clinical mental health support.
• Must hold a valid and active license from the Professional Regulation Commission (PRC) as a Registered Psychologist (RPsy) or Registered Guidance Counselor (RGC) or will be sitting the board exam in order to obtain a license in 2025.
• Fluent in written and spoken Filipino and English is mandatory.
• Fluent in written and spoken Tagalog, Cebuano, Hiligaynon or Ilocano would be preferred.
• Strong presentation and group facilitation skills.
• Proficient in Microsoft Office and video conferencing tools.
• Excellent data management and administrative skills, ensuring accurate and efficient handling of client information and session records
• Demonstrated ability to engage clients and build strong, trust-based relationships
• Experience in cross-cultural counselling, with sensitivity and competence in working with diverse backgrounds
• Proven professionalism and adherence to ethical standards, including effective communication and confidentiality in corporate settings
• Adaptable and resilient, with the ability to excel in fast-paced, ambiguous, and evolving environments
• Committed to continuous learning and professional development, with a focus on staying current with industry trends