We are seeking a highly experienced Senior Process Consultant with strong expertise in ITIL-aligned process design and governance to lead the design and architecture of ITSM processes, conduct process assessments, and develop end-to-end process frameworks.
Requirements
- 15+ years in ITSM process consulting and service management architecture
- Deep expertise in ITIL v3 and ITIL v4 frameworks
- Strong ability to conceptualize and document enterprise-level process designs
- Proven experience in leading governance boards, CABs, and process councils
