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ZensarZE

SIAM Architecture and Design

Zensar Technologies is a global technology consulting firm specializing in digital product development, data engineering, and experience management.

Zensar

Employee count: 1001-5000

India only

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We are seeking a highly experienced Senior Process Consultant with strong expertise in ITIL-aligned process design and governance to lead the design and architecture of ITSM processes, conduct process assessments, and develop end-to-end process frameworks.

Requirements

  • 15+ years in ITSM process consulting and service management architecture
  • Deep expertise in ITIL v3 and ITIL v4 frameworks
  • Strong ability to conceptualize and document enterprise-level process designs
  • Proven experience in leading governance boards, CABs, and process councils

About the job

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Job type

Temporary

Experience level

Location requirements

Hiring timezones

India +/- 0 hours

About Zensar

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Zensar Technologies is a premier technology consulting and services company, dedicated to enhancing customer experiences through an 'experience-led everything' approach. Zensar creates, builds, and manages innovative digital products that address the needs of over 200 leading companies globally. The company leverages its strong expertise in various domains, including experience design, data engineering, and advanced analytics, to deliver comprehensive solutions that are both scalable and adaptable.

Headquartered in Pune, India, Zensar employs more than 10,000 professionals across 30+ locations worldwide, including the US, UK, South Africa, and several other regions. The organization's mission is to enable its clients to be competitive, agile, and disruptive in today's fast-paced market, focusing on driving meaningful transformation and growth. As part of the RPG Group, which boasts a diverse portfolio across various sectors, Zensar is committed to environmental sustainability and social responsibility while fostering an inclusive work culture.

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Zensar

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