Fullstack Engineer - AI Agents Advanced Insights

Job Description

We, at Zendesk, are on a mission to build the most advanced AI agents in CX, and the Insights team, part of AI Agents Advanced, is focused on one of the product’s most critical pillars: delivering intelligent analytics, contextual insights, and decision-support tools that empower users to take meaningful action.

As a Fullstack Engineer on this team, you’ll be instrumental in building features that harness artificial intelligence to help users better understand, interpret, and act on complex information. While this is a fullstack role, it leans more on frontend development — we’re looking for someone who is passionate about crafting user-centric interfaces and rich visualizations, while also being comfortable contributing to backend services, and owning delivery end-to-end.

You’ll work closely with product managers, designers, data engineers, data analysts, and fellow developers to create seamless, intuitive experiences — combining rich data, intelligent systems, and responsive UIs.

Your work will directly shape how our customers make informed and impactful decisions based on real-time, AI-powered insights.

What You Bring to the Role

• Solid experience building modern web applications using TypeScript, React, and Node.js.

• Familiarity with REST APIs, data fetching strategies, and integrating with external services.

• You write clean, modular, and tested code — and you value maintainability as much as speed.

• Experience working with design systems and component libraries, with a strong focus on performance, accessibility, and usability.

• You are a product-minded engineer — you care deeply about the end-user experience and proactively contribute ideas to improve product outcomes.

• Excellent communication skills and a proactive mindset — you collaborate well in cross-functional teams, aren’t afraid to ask for help, and enjoy enabling others.

• A drive for continuous learning, reflection, and improvement — in both your own growth and your team’s success.

A big plus if you:

• Have experience with analytics frameworks or business intelligence tools such as Looker, or similar.

• Are familiar with AWS and GCP, and comfortable with CI/CD pipelines.

• Have a good understanding of microservice architecture and event-driven systems and basic database design (relational and NoSQL).

How we measure success in this role:

• You consistently deliver well-scoped, high-quality features across the stack, with guidance from senior team members when needed.

• You contribute to the reliability, maintainability, and performance of our systems through clean code, thoughtful testing, and attention to detail.

• You collaborate effectively across disciplines (product, design, AI/ML, data) and actively participate in team discussions and planning.

• You demonstrate ownership by following through on tasks, communicating blockers, and proactively seeking feedback to improve your work.

• You show growth over time — deepening your technical skills, increasing your product understanding, and contributing more independently.

Our tech stack:

• Frontend: TypeScript, React, Looker

• Backend: Node.js (ES7+), TypeScript, MongoDB, Google Pub/Sub

• Infrastructure: GCP, AWS, Kubernetes, Terraform, ArgoCD, Sentry, Redis, Grafana, Datadog, GitHub Actions

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.