Senior Rails Engineer — AI & Full-Stack Impact

At Yuma AI, the journey began not with a grand plan, but with an accidental discovery that sparked a revolution in e-commerce customer support. In late 2022, our founder, Guillaume Luccisano, a seasoned entrepreneur with two previous YC-backed companies under his belt, released a prototype AI tool for customer service. The response was immediate and overwhelming, revealing a deep-seated need among Shopify merchants for a smarter, more efficient way to handle customer interactions. This groundswell of interest was the catalyst for Yuma's creation, setting us on a mission to transform the customer support landscape for good.

Our culture is built on a foundation of relentless innovation and a laser focus on delivering tangible value to our clients. We believe that the future of customer support lies in true automation, where AI agents don't just answer questions, but solve problems. This belief drives our team of dedicated and talented individuals to push the boundaries of what's possible, developing an advanced AI orchestration platform that mimics the capabilities of human agents. We are a fast-moving, intense team, deeply committed to product excellence and operating at startup speed. Our ethos is centered on the idea that by automating the mundane, we empower human agents to focus on what they do best: providing exceptional, high-touch support for complex issues. This synergy between AI and human expertise is at the core of our philosophy, enabling brands to not only meet but exceed the expectations of the modern consumer in an increasingly competitive e-commerce world. We are not just building a tool; we are building a future where businesses never have to worry about customer support again.